Technology Senior Programme Manager - MGF Tech Operational Excellence & Customer Experience

Location: USA, North Carolina, Charlotte, 28273

Remote Type: Site Based

Time Type: Full time

Job Description

Shape the Future of Maersk Ground Freight Technology

Maersk Ground Freight Technology is evolving its capabilities, technology portfolio, and operating model to deliver a better experience for our customers, colleagues, and internal users. We are looking for a strategic and execution-focused professional to help shape the next phase of that transformation.

In this role, you will drive organizational maturity, strengthen operational excellence, and ensure technology investments deliver measurable business value. Working across Product, Technology, Customer Experience, Commercial, Operations, and Finance, you will influence strategic priorities, improve cross-functional collaboration, and support sustainable business growth. This is an opportunity for someone who enjoys solving complex challenges, translating strategy into action, and creating meaningful impact within a global organization.

What We Offer

The team you will be joining values diverse perspectives, curiosity, and a continuous improvement mindset. We challenge conventional thinking and seek new ways to deliver better outcomes for our customers and colleagues.

Guided by Maersks values of Constant Care, Humbleness, Uprightness, and Our Employees, we foster an environment where collaboration, learning, accountability, and mutual respect are central to how we work and support our customers, colleagues, and business.
 

What We Are Looking For

We are looking for someone who combines strategic thinking with strong execution skills and thrives in complex, fast-paced environments.

Key Responsibilities

• Build trusted partnerships across Product, Technology, Customer Experience, Commercial, Operations, and Finance to align priorities and accelerate execution.
• Partner with business and technology leaders to identify opportunities, solve complex challenges, and translate strategy into measurable outcomes.
• Drive portfolio prioritization and investment decisions, balancing business value, strategic objectives, organizational readiness, and delivery capacity.
• Lead cross-functional initiatives through execution, delivering sustainable business value and impact.
• Drive organizational maturity by improving governance, decision-making, operating models, processes, and ways of working.
• Deliver executive insights and performance intelligence that enable data-driven decision-making and continuous improvement.
• Act as a trusted advisor and change leader, strengthening organizational effectiveness and the adoption of new ways of working.
   

You Will Bring

• Experience in Portfolio Management, Programme Management, Operational Excellence, Business Transformation, Technology Delivery, or related disciplines.
• A proven track record of improving organizational effectiveness through governance, operating model design, process optimization, and continuous improvement.
• Strong analytical, commercial, and operational capabilities, with the ability to translate insights into action.
• Experience influencing and aligning stakeholders across functions and organizational levels.
• Strong understanding of technology-enabled transformation, agile delivery practices, and organizational change.
• Experience working within global, matrixed organizations and navigating complex stakeholder environments.
   

In This Role, You Will

• Influence strategic decisions and technology investments that support future growth.
• Drive meaningful transformation and organizational maturity across the business.
• Work closely with senior leaders across multiple functions and gain broad exposure across the organization.
• Lead high-impact initiatives that improve customer outcomes, operational performance, and business effectiveness.
• Help build scalable operating models and ways of working that enable sustainable success.
• Join a collaborative, diverse, and global team that values innovation, continuous learning, and improvement.

Starting Salary: $75,000 - $110,000 USD*

Benefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.