Customer Solutions Manager

Location: USA, North Carolina, Charlotte, 28273

Remote Type: Site Based

Time Type: Full time

Job Description

AbCustomer Solutions Manager- Charlotte, NC (Onsite)

About Maersk

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. We’re on a landmark journey to simplify global trade and help businesses move goods seamlessly across ocean, air, landside transportation, and warehousing, all supported by cutting edge technology and an extensive global network.

We’re embarking on an industry-defining transformation, taking a bold new direction, and expanding our capabilities to become a true end-to-end logistics provider. It’s a big moment for all of us – and we all have our part to play.

About The Role

The Customer Solutions Manager helps Maersk win complex and strategic customer opportunities across North America by developing end-to-end logistics solutions.

Working closely with Account Managers, you’ll understand the customer’s business challenges and lead the development of a solution that brings together the right capabilities from across Maersk, such as ocean, air, landside transportation, and warehousing. You’ll partner with specialists across these areas, shape the overall solution and value proposition, and act as the solution expert in relevant customer engagements.

This is an opportunity to make a meaningful impact on our customers and Maersk while accelerating your own development. With significant responsibility and broad exposure across the business, you’ll deepen your industry knowledge and build strong commercial, analytical, and problem-solving skills.

What We Offer

• The opportunity to play a key role in some of Maersk’s most strategic and complex customer opportunities across North America.
• A high degree of ownership and autonomy, with the opportunity to shape solutions that create real value for our customers.
• Build your career in a truly global organization, with broad exposure across Maersk and opportunities to learn, grow, and take on new challenges.
• Competitive compensation and benefits, with a strong focus on employee wellbeing, continuous learning, and a culture that values professional development.

Key Responsibilities

Lead solution development for our strategic customer opportunities

• Partner with Account Managers to understand customer needs, business challenges, and industry dynamics.
• Translate customer insights into clear solution requirements and guide Product teams on how their capabilities come together as part of the overall solution.
• Lead the development of end-to-end logistics solutions from start to finish.
• Develop compelling value propositions that clearly articulate the customer impact and how the proposed solution will address customer challenges.
• Act as the solution subject matter expert in relevant customer engagements, supporting discovery, solutions discussions, and presentations.

Bring together Maersk stakeholders and share solution expertise

• Project manage the pursuit process from start to finish, ensuring teams are aligned on scope, responsibilities, timelines, and deliverables.
• Work across Sales, Product, and Operations to rally individual resources and capabilities around one shared pursuit.
• Help strengthen solution-selling capabilities across Sales teams by sharing expertise, tools, and practical approaches to consultative selling.
• Build and maintain a library of proven value propositions and customer use cases that can be applied to future customer opportunities.

Who We Are Looking For

• +5 years of experience in logistics, supply chain, solution development, sales, consulting, or related commercial role
• Strong understanding of logistics products, such as ocean, air, landside transportation, warehousing, and 4PL
• Proven ability to understand customer challenges and translate them into clear, integrated logistics solutions and value propositions
• Strong customer-facing and consultative skills, with the confidence to lead solution discussions and engage with senior stakeholders
• Ability to lead complex, cross-functional work and influence stakeholders without direct authority
• Strong project management skills, with the ability to bring structure, clarity, and momentum to complex opportunities
• Comfortable working with a high degree of autonomy, ambiguity, and changing priorities while remaining collaborative and team oriented

Job Type: Full Time

Location: Charlotte, North Carolina

Company Benefits: Medical, Dental, Vision, 401k Company match, Employee Assistance Program, Paid Time Off, and More!

Salary: $95,000 - $140,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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