Senior Ad Operations Specialist - Client Operations

Department: Operations

Location: Orlando, Florida- Remote

Employment Type: FullTime

Madhive is the leading independent and fully customizable operating system built to help local media professionals build profitable, differentiated, and efficient businesses. Madhive empowers sales teams to extend their reach into streaming and connects local advertisers with the communities they serve. Madhive’s platform provides the unique ability to reach local audiences at national scale, with premium supply partnerships and end-to-end tools for planning, targeting, and measuring full-funnel campaign outcomes. Powering campaigns for over 30,000 small and medium businesses per day, Madhive is driving the evolution of local media. 

Madhive is looking for a skilled and detail-oriented Senior Ad Operations Specialist to play a key role in the end-to-end support of our programmatic advertising campaigns. You’ll bring hands-on expertise across multiple buying platforms and act as a go-to resource for inquiries and troubleshooting relating to our campaigns and user platform. This is a great next step for someone who’s mastered the fundamentals of ad operations and is ready to take on more strategic and technical responsibility within the team.

What You’ll Do

• Triage platform issues, perform troubleshooting, report bugs to Engineering, and provide updates to stakeholders

• Investigate programmatic campaign configuration issues and collaborate across teams to implement fixes

• Configure website tracking pixels and troubleshoot pixel placement

• Address client inquiries regarding campaign capabilities and behaviors; provide client support over emails and calls

• Proactively provide campaign tactic and configuration recommendations based on client objectives

• Identify workflow inefficiencies and propose solutions to improve operational speed and accuracy

• Participate in building team resources such as documentation and training materials

• Independently manage workload and maintain accountability for any assigned tasks

• Lead small projects or audits

Who You Are

• Bachelor’s degree in Marketing, Business, or a related field.

• 3–5 years of hands-on experience in digital ad operations, media buying, or campaign management.

• Proficient in ad serving platforms, DSPs, and tracking systems (experience with multiple platforms preferred).

• Strong analytical and problem-solving skills; comfortable navigating data to drive decisions.

• Exceptional attention to detail, accuracy, and organizational discipline.

• Strong written and verbal communication skills; able to work effectively with internal teams and external partners.

• Self-starter who thrives in a fast-paced environment and takes ownership of results.

• Passionate about advertising technology and continuous learning in an evolving ecosystem.

The approximate compensation range for this position is $42,200-$55,000 The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicants experience, knowledge, skills, and abilities, as well as internal equity among our team.

We are Madhive

Madhive is a dynamic, diverse, innovative, and friendly place to work. We embrace our differences and believe they fuel our creativity. We come from varied backgrounds and think that’s important. Whether it’s taking ideas from previous lives and applying them in different ways or creating something completely new, we are all trail-blazing team players who think big and want to make an impact. 

We are committed to cultivating a culture of inclusion and collaboration. We welcome diversity in education, culture, opinions, race, ethnicity, gender identity, veteran status, religion, disability, sexual orientation, and beliefs.

Please be advised that we will NOT be using third-party recruiting agencies for this search.