Customer Experience Developer

Join our team as a Customer Experience Developer!

Yes, you can! Thats our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. 

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

As a Customer Experience Developer, your mission is to improve customer service and sales processes across different channels, with the aim of creating a consistent, efficient and customer-focused experience across the Baltics

How You Will Make an Impact:

•  Design, develop and maintain customer service processes, guidelines, training materials and response templates for frontline employees.

• Support the implementation of customer experience improvements based on customer feedback, complaints, quality results, mystery shopping insights and business needs.

• Use AI tools and modern training technologies to develop engaging, efficient, and scalable learning content

• Contribute to the planning, coordination and implementation of local and pan-Baltic customer experience initiatives and projects.

• Support the planning and delivery of training activities related to customer service, sales processes and service standards.

• Promote a customer-centric service and sales mindset across the organization.

• Take ownership of assigned tasks, ensuring structured planning, timely execution and high-quality delivery.

• Work cross-functionally to drive consistency, efficiency and continuous improvement in customer service and sales-related processes.

• Identify and support opportunities to improve service quality, operational efficiency and the overall customer experience.

What Makes You a Great Fit:

•  Deep knowledge of retail customer service principles, quality evaluation methods, and common customer pain points

• Proven ability to identify improvement opportunities and propose fast, effective, and creative solutions

• Strong skills in training facilitation, coaching, and creating individual and team learning activities

• Ability to use modern tools, including AI solutions, for training content creation, data analysis, and process improvement

• Strong collaboration, creativity, project management, and stakeholder management skills

• Proactive approach to self‑development and task ownership

• Fluent English and Latvian is required in spoken and written communication due to working on the Pan-Baltic level 

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)

• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun

• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored

• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more

• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctors note needed

• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life

• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc

• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor

• Gross salary. 2700-3500 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 30th of the September. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!