Special Operations Representative

Team: Load Operations

Location: Philippines / Remote

Commitment: Independent Contractor

Workplace Type: remote

WHAT YOU GET TO DO:

• Support customer specific service level agreements for our top shippers

• Use critical thinking to identify and forecast potential challenges with load operations

• Manage communication and resolve load challenges when they arise

• Work with customer’s TMS ensuring timely updates and accurate information is provided Collaborate with customers to ensure their Transportation Management Systems (TMS) are updated promptly and accurately.

• Support and operate with urgency, the track and trace of shipments to ensure service expectations are met

• Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process

• Consistently meet performance expectations in service, and tracking

• Identify and Report to key stakeholders any delays or issues with upcoming, active or passed loads

YOU HAVE EXPERIENCE:

• 2+ experience in customer service (preferred over brokerage) 
• Fluent in English, both verbal and written
• Proven ability to maintain high levels of customer service
• Strong verbal and written communication skills
• Effective problem-solving skills; able to think outside the box
• Familiarity with U.S. geography
• Self-motivated, go-getter attitude with a proactive approach to overcoming challenges
• Call center customer service experience is a plus