Customer Service Specialists

Location: Tel Aviv-Yafo, Tel Aviv District, il, Remote

Company Description

An enterprise client is seeking Bilingual Customer Service Specialists to support their growing international customer base. The ideal candidate is fluent in Russian and/or Ukrainian and English, with strong communication skills, a professional attitude, commitment to punctuality and delivering high-quality customer experiences.

Job Description

• Provide professional and courteous customer support in Russian and/or Ukrainian and English.
• Assist customers with inquiries and provide clear, accurate, and timely resolutions.
• Maintain high standards of customer satisfaction, quality, productivity, and punctuality.
• Follow company policies, SOPs, and data security/confidentiality guidelines.
• Participate fully in required training, quizzes, and live certification exams.
• Proactively apply feedback and continuously improve performance.

Qualifications

• Fluent in Russian and/or Ukrainian and English.
• Previous customer service/support experience preferred.
• Excellent verbal and written communication skills.
• Strong customer-focused and professional approach.
• 100% attendance and strong punctuality are required.
• Ability to successfully complete all training and certification requirements.
• Quiet and reliable remote workspace with a stable internet connection.
• Company-compliant Windows or macOS device:
  • Windows 11 Pro, version 25H2 or newer
  • macOS Sequoia/Tahoe or newer
• Working webcam and microphone.
• Ability to consistently meet performance targets, including CSAT 90.5%+, QA 90%+, CPH 6+, Occupancy 80%+ and Punctuality 95%+.

Additional Information

• Fully remote opportunity
• Must be able to work any shift as determined by business needs