Outbound Call Center Care Support Representative

Location: Remote

• Work from home environment
• Company provided equipment (Laptop Computer, Monitor, Phone, Headset & More)
• Paid virtual training
• Competitive pay: Starting at $14+/hour + Bonus Opportunities
• Medical, Dental & Vision Insurance
• 401(k) with Employer Match
• Many other voluntary benefits options including Health Savings Account, Flexible Spending Account, Pet Insurance, Short-Term and Long-Term Disability plans and so much more!
• Immediate eligibility for full-time Paid Holidays
• PTO accrual program
• Referral bonus program
• Professional development & Career growth opportunities
• Courtesy preventive health screenings for You and Family Members/Friends

• 9:00 AM - 5:30 PM EST
• 11:30 AM - 8:00 PM EST
• 12:30 PM - 9:00 PM EST

• Make 100-150 outbound calls per shift to patients regarding their screening kits.
• Educate callers on the importance and benefits of preventive health screenings.
• Explain how early detection can help prevent or identify colon disease and colon cancer.
• Identify and help resolve barriers preventing patients from returning their kits.
• Provide clear, accurate information using a consultative approach.
• Deliver outstanding customer service while meeting performance expectations.
• Effectively de-escalate concerns and create positive patient experiences.

• Ability to pass a pre-employment drug screen and criminal background check
• Experience or interest in working within a fast-paced outbound call center environment
• Exceptional phone etiquette and communication skills
• Ability to build rapport and conduct consultative conversations
• Strong de-escalation and problem-solving abilities
• Competitive mindset with a drive to achieve performance goals
• Stable work history demonstrating reliability and commitment
• High School Diploma or GED required (some college preferred)

• Minimum internet speed of 50 Mbps download 10 Mbps upload
• Hard wired internet connection (ethernet connection from laptop to router)
• Dedicated workspace free from noise and distractions
• Ability to remain focused and productive in a remote environment

Life Line Screening is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status, or other characteristics protected by law. Life Line Screening will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background check and drug screen.

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