Trade Specialist

Team: Residential R&M

Location: Remote, AZ or IL

Commitment: Full Time Employee

Workplace Type: remote

What Youll Do:

• Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs 

• Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate  

• Develop and coordinate client and internal initiatives and special projects  

• Serve as a technical and subject matter expert resource for the department and leadership 

• Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary 

• Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary 

• Provide support to Trade Representative as required 

• Foster a positive work environment and collaborate effectively with all stakeholders  

• Ensure confidentiality of internal and external data 

• Perform ad-hoc projects and other duties as assigned 

• Maintain CPD and awareness of trade / industry developments 

• Seek opportunities for continuous process improvement

You Should Have:

Professional Skills  

• Customer Service Skills - Proficient 

• Verbal Communication Skills - Proficient 

• Written Communication Skills - Proficient 

• Teamwork Skills - Proficient 

• Relationship Skills - Proficient 

• Negotiation Skills – Proficient 

• Problem-Solving Skills - Advanced 

• Prioritization Skills - Proficient 

 

Role Specific Skills  

• Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred 

• SME in a specific relevant trade 

• HVAC field experience preferred

 

Qualifications   

• Bachelor’s Degree preferred 

• Relevant trade qualification 

• 3 – 4 years of experience in relevant field or internal promotion from within Lessen 

• Experience working in an FM, retail, buildings environment 

• Demonstrable experience of solving complex trade related technical issues