CLX Pet Advocate

Department: Claims Experience

Location: Remote

Employment Type: FullTime

What youre applying for

Were looking for a seasoned claims professional to join our Pet Claims team and help the families who need it most. Youll bring together veterinary knowledge, insurance expertise, and genuine customer care, reviewing complex pet medical claims and making fair, accurate decisions that matter to the people on the other side.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These arent buzzwords, theyre how we actually work.

Our AI-first approach isnt just a tagline either. Were building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

In this role youll

• Navigate complex veterinary records and medical histories to determine claim eligibility and make accurate coverage decisions

• Communicate coverage determinations clearly and directly, in plain language that customers actually understand

• Document claim files thoroughly, grounding every decision in medical records and policy provisions

• Organize and prioritize a daily workload to resolve claims quickly without cutting corners on quality

• Follow up with customers and vet clinics to gather missing information and keep claims moving without unnecessary delays

• Collaborate with CLX teammates to make every customer touchpoint feel clear, human, and handled

What youll need

• 5+ years of recent small animal vet tech experience; ER or specialty background strongly preferred

• 1+ years in a CLX Specialist role (internal candidates only)

• Prior pet claim handling or pet insurance experience, and existing P&C licensure strongly preferred

• Ability to obtain and maintain P&C licensure

• Excellent organization and prioritization skills

• Strong written and verbal communication skills — you can break down complex decisions without hiding behind policy language

• A deep respect for animals and the humans who rely on you to handle their claims with care and accuracy

• Comfort with, and curiosity about, new technology, including AI tools that are central to how we work

• A college degree

• Ability to work in a remote environment

Please note that we are unable to sponsor applicants for work visas.

Unfortunately, we cannot consider applicants from these states: Alaska, California, Colorado, Montana, Hawaii, New Mexico and Puerto Rico.

Lemonades US base salary range for this full-time position is $60,000 - $70,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our competitive total rewards package includes comprehensive health & wellness coverage, equity, a 401(k) plan with employer match, 20 paid vacation days, and parental leave. Speak to your recruiter to hear more about the specific salary range for your preferred location and our total rewards package.

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