Field Technical Support Engineer II-REMOTE

Location: United States; Remote

Legrand has an exciting opportunity for a Field Technical Support Engineer II to join the Raritan and ZPE Systems Team. This is a Remote position.

As a Field Technical Support Engineer, youll work with a variety of cross-functional teams and technologies within the Data, Power & Control Division (DPC). Daily interactions can range from first-time users to advanced partners, sales, development, and product management teams. Your duties will be to function as an expert technical resource for our enterprise-level customer base and business partners for the Raritan and ZPE Access Product Solutions (KVM, Console Servers, Service Routers, Central Management, and Cloud).

Additionally, you will be responsible for traveling to customer locations to deliver access products, professional services, training, help address technical issues, and maintain post-sales relationships with our customers. You will serve as a trusted advisor to ensure successful implementations, ensure assigned customers achieve targeted business benefits from their investment in Legrand/PAC, and help customers serve as positive references and continue their Access product implementation. Your technical abilities will be critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise. You will serve as the primary escalation point and be accountable for identifying and directly addressing technical issues.

You are expected to develop and maintain a working knowledge of the technical architecture and business requirements of enterprise accounts. This position requires a strong technical background, excellent client and project management skills, and a proven ability to understand technical workflows as needed. Successful candidates must be action-oriented and able to travel, communicate clearly and effectively with both technical and business audiences at multiple levels.

Salary range: $80,000-$115,000 per year

Benefit Highlights: LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.

About Us

Legrand is the global specialist in electrical and digital building infrastructures. Its comprehensive offering of solutions for residential, commercial, and datacenter markets makes it a benchmark for customers worldwide.

Trusted by the world’s largest hyperscalers, Legrands Power & Thermal Management division helps operators manage the critical infrastructure that powers modern data centers. Through a portfolio of best-in-class brands spanning power, cooling, connectivity, management, and supporting infrastructure, we enable customers to deploy, operate, and scale high-density environments. Combining deep domain expertise with a customizable design approach and dedicated support services, we help customers build and operate resilient infrastructure that meets current performance requirements while adapting to future demands. Power & Thermal Management industry-leading brands include Approved Networks, Raritan, Server Technology, Starline, Ortronics, Kratos Industries, and ZPE Systems. 

Legrand, North & Central America offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us.

As a Field Technical Support Engineer, you will serve as a trusted technical expert supporting Raritan and ZPE access solutions, including KVM, Console Servers, Service Routers, Central Management, and Cloud products. Partnering with customers, business partners, sales, and product teams, you will provide advanced troubleshooting, implementation support, training, and professional services for enterprise accounts. This customer-facing role requires strong technical, project management, and communication skills to drive successful deployments, resolve complex issues, and build long-term client relationships. Regular travel is required to support customers and ensure they achieve maximum value from their technology investments.