Water Treatment Field Service Manager

Department: Field Operations

Employment Type: Full Time

Location: Canonsburg, Pennsylvania, Canonsburg, PA, Hybrid

Responsibilities

• Lead and supervise technicians performing water treatment system service activities at municipal, industrial, and construction sites.
• Prepare for, coordinate, and execute activated carbon media exchange services.
• Coordinate field crews, rental equipment, materials, and resources required for successful service work.
• Assist with water treatment equipment installations, system startups, maintenance, and service activities.
• Communicate with technicians, contractors, Project Managers, customers, and internal operations teams throughout each project.
• Ensure work is completed safely, efficiently, and according to Sentinel procedures and customer requirements.
• Train and develop service personnel in proper operating procedures, customer service, and safety expectations.
• Identify field issues and make sound decisions to keep service activities moving safely and efficiently.

Warehouse & Equipment Operations

• Support and oversee daily warehouse activities, including shipping, receiving, inventory storage, equipment staging, and organization.
• Load, unload, assemble, stage, and prepare equipment and materials for upcoming projects.
• Coordinate equipment maintenance and ensure service equipment is ready for field deployment.
• Maintain a clean, organized, efficient, and safe warehouse and work environment.
• Support inventory management and ensure materials and equipment are properly stored and accounted for.
• Operate forklifts, aerial lifts, and other material-handling equipment as required and when properly trained.

Customer Service & Operational Support

• Represent Sentinel Water Solutions professionally at customer locations and throughout all interactions.
• Build positive relationships with customers, contractors, and project stakeholders.
• Promote Sentinels services and identify opportunities for repeat service, preventative maintenance, and additional customer support.
• Gather customer feedback and communicate opportunities for service improvements to management.
• Help implement improvements that strengthen the overall customer experience and field service operation.
• Follow company policies, procedures, safety requirements, and Delegation of Authority guidelines.
• Complete required training and maintain applicable certifications.

Requirements

• High school diploma or equivalent.
• 5+ years of water treatment system service experience or equivalent industrial field service experience.
• Previous experience leading or supervising field technicians, service crews, or similar operational teams.
• Strong mechanical aptitude and hands-on troubleshooting capabilities.
• Excellent customer service and communication skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Ability to work independently while effectively leading and collaborating with others.
• Valid drivers license with an acceptable driving record.
• Ability to operate a company vehicle and tow required equipment.
• Ability to successfully complete required DOT physical and company pre-employment requirements.
• Ability to qualify for and properly use half- and full-face air-purifying respirators.
• Ability to travel frequently, including Monday through Friday overnight travel and occasional weekends as business needs require.
• Ability to travel by vehicle and commercial air.
• Ability to lift, carry, push, and pull up to 55 pounds.

• Experience with activated carbon, GAC, filtration, or other water treatment media services.
• Experience with vacuum systems or similar industrial equipment.
• OSHA certifications and/or confined space training.
• Experience operating forklifts and aerial lifts, including scissor lifts and manlifts.
• Experience supporting water treatment system installations, startups, and maintenance.
• Previous warehouse, inventory, shipping/receiving, or equipment management experience.

Benefits

• Paid Holidays
• Medical / Dental / Vision coverage 
• Health savings account (HSA) 
• Company Paid Life Insurance and Accidental & Dismemberment Insurance 
• Voluntary Life Insurance 
• 401k with a company match 
• Paid Time Off 
• Employee Assistance Program 
• Professional Development Programs 
• Employee Referral Programs
• Voluntary Benefits Offered