Operations AssociateStraight from KARIM Group’s careers page. Apply on the company site — no recruiter, no middleman.
KINN is Singapore’s first truly boutique capsule hotel, and a hospitality experience like no other. Housed in a unique Brutalist building, and with its delightful contrast of historical charm and pulsating nightlife, guests are in for a treat at KINN’s first ever outlet at South Bridge Road, with its fantastic location surrounded by historical sights and an electric nightlife.
Our properties are more than just places to stay - theyre sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.
As a full-time Operations Associate, you will be responsible for providing customer service and ensuring the overall satisfaction of our guests. This multifaceted role combines front office duties, with either housekeeping tasks, and/or barista responsibilities to create a seamless and enjoyable experience for our patrons.
Key Responsibilities
Front Office
Perform check in and check out duties in accordance with the Hotel’s P&P Standards
Update guest information into Hotel PMS system
Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
Provide detailed information about the property, amenities, and local attractions to enhance guest experiences
Assist guests with inquiries, requests, and special accommodations in a courteous manner
Housekeeping
Maintain the cleanliness and organization of the front desk area and common spaces
Clean and maintain guest rooms and public areas to uphold high cleanliness standards
Change linens, towels, and restock amenities to ensure guest comfort and satisfaction
Report any maintenance issues promptly to the appropriate department for resolution
Inspect and turn all linens for outgoing washing or returning from laundry contractor
Respond to any Housekeeping calls from guest or Supervisors as and when required
Key Requirements
Independent, adaptable, and self-confident, with a well-groomed and tidy appearance.
Good communication and organizational skills
Ability to multitask, prioritize, and work effectively in a fast-paced environment
Detail-oriented and comminated to delivering high-quality service
Experience with property management and digital softwares (e.g. CloudBeds, Opera) is an added advantage
Passionate about coffee
Possess a positive attitude to learn and grow with the Company
Commitment to work a 5-day work week including shifts, weekends and Public Holidays
Only Singaporeans/ Singapore Permanent Residents may apply.
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