Field Operations Technician

Location: Location: Atlanta or Remote

Department: Engineering | Hardware

At Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics. Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data that enables shippers and carriers to efficiently manage dock operations, switch out suppliers and understand material flow in real time.

We care deeply about delivering the best solutions for our customers. As a member of the Kargo team, you will have the opportunity to develop and deploy tomorrow’s hardware & software solutions and help revolutionize logistics.

Responsibilities

• Travel to customer facilities and lead inspection, installation, and servicing visits for Kargo’s customers.
• Install Kargo towers and other hardware products at customer facilities. 
• Coordinate with contractors at customer sites for electrical work, forklift modifications, and installation assistance. 
• Coordinate tower and tool shipping from Kargo inventory to customer sites. 
• Work with Manufacturing to provide configs and specs determined from site visits to customers. 
• Work with our Product and Hardware teams to make engineering recommendations to simplify installation and relevant features.
• Interact with customers at on-site visits. This is not a sales role and most customer visits will include people from Kargo’s Sales, Product, and Customer Success teams. Still, this role will involve coordinating with customers to discuss timing and installation preferences. 
• High expectation for travel, you must be comfortable with near 90% travel.

Experience

• 3+ years of experience servicing industrial equipment, vehicles, utilities, robots, or similar.
• Expertise in mechanical, electrical, and optical troubleshooting. Preference for someone who has worked across all three systems. 
• High availability for short-notice domestic travel. This role will involve both planned and unplanned service visits. Service visits can extend outside of normal business hours.
• Preference for someone who has serviced equipment in warehouse and/or factory environments before.
• Strong communication and documentation skills. Must be able to provide direction to contractors and explanations to customers. 
• Experience using command line interface: powershell, Linux, etc.