Live chat Support

Location: Raleigh, NC, us, Remote

Company Description

FMI Corporation is a leading management consulting and investment banking firm specializing in the engineering, construction, infrastructure, and broader built environment industries. The company provides strategic advisory services, market research, leadership development, operational improvement, and financial advisory solutions to help organizations improve performance, achieve sustainable growth, and maximize business value. Through its industry expertise and investment banking capabilities, FMI supports businesses with mergers and acquisitions, ownership transitions, capital raising, and long-term strategic planning. FMI partners with construction companies and other industry stakeholders to navigate market challenges, strengthen operations, and build successful, sustainable businesses.

Job Description

As a Live Chat Support Representative at FMI Corporation, my role is to assist customers and clients through online chat by answering their questions, providing accurate information, and helping resolve their concerns. I aim to provide excellent customer service and maintain positive relationships with clients.

Key Responsibilities:

• Respond to customer inquiries through live chat.
• Provide information about the companys services.
• Assist customers with questions and concerns.
• Resolve issues professionally and promptly.
• Maintain accurate records of customer interactions.
• Ensure customer satisfaction through clear and polite communication.

Qualifications

Skills Required:

• Good written communication skills.
• Basic computer and typing skills.
• Patience and attention to detail.
• Problem-solving abilities.
• Ability to work independently and as part of a team.

Additional Information

FMI Corp. offers attractive perks and benefits, including competitive salaries, comprehensive health and dental insurance, generous paid vacation, flexible work arrangements, retirement savings plans, professional development opportunities, paid certifications, modern IT equipment, performance bonuses, family support benefits, and excellent career advancement opportunities, promoting both financial security and a healthy work-life balance.