Junior Business Analyst

Location: Charlotte, NC, us, Remote

Job Description

This is a great opportunity for someone early in their career to gain exposure to the agentic AI and orchestration market whilst using these technologies to transform public services. You’ll work alongside experienced colleagues, developing your analytical, communication, and delivery skills in a fast-moving, collaborative environment. You’ll support the delivery of client engagements — understanding business needs, mapping & modelling processes, evaluating technology choices – including agentic AI capabilities. 

This role is ideal for a recent graduate or someone with up to two years experience who is eager to learn and build a long-term career in Business Analysis.

Key Responsibilities

• Support senior Business Analysts with gathering and documenting business requirements through meetings and workshops.
• Produce and maintain project documentation, including Business Requirement drafts, User Manuals, Process Maps, and training materials.
• Assist with business process mapping to ensure new system developments align with operational workflows.
• Assist with project administration by tracking milestones, updating project documentation, and preparing progress reports for stakeholders.

You will have:

• Strong analytical and problem-solving skills with the ability to think logically.
• Excellent written and verbal communication skills.
• Great attention to detail with the ability to spot inconsistencies within data and documentation.
• A proactive attitude with a willingness to learn from experienced colleagues while confidently managing your own workload.

Qualifications & Experience

• Good working knowledge of Microsoft 365, particularly Excel. Experience with Visio or PowerPoint would be advantageous.
• A basic understanding of how software systems interact, including APIs, databases, or cloud-based systems.
• An interest in project delivery methodologies such as Agile or Waterfall.

Additional Information

All your information will be kept confidential according to EEO guidelines.