Business Operations Manager

Location: Dubai, Dubai, ae, Remote

Company Description

We are a fast-growing international fintech group operating multiple businesses across global markets. Our company leverages technology, automation, and AI to drive growth, optimize operations, and deliver exceptional user experiences.

As we continue to scale, we are looking for talented professionals who can help improve operational efficiency, support strategic initiatives, and contribute to long-term business growth.

Job Description

Business Operations Manager

We are looking for a highly organized and proactive Business Operations Manager to oversee day-to-day operations, coordinate cross-functional teams, drive business growth initiatives, and support the companys strategic objectives.

This role combines operations management, project coordination, partnership development, affiliate management, competitive intelligence, marketing support, and AI-driven process improvement.

The ideal candidate is hands-on, data-driven, resourceful, and able to take ownership of multiple projects simultaneously.

Key Responsibilities

Operations Management

• Oversee daily business operations and ensure smooth execution across departments.
• Coordinate internal teams including Support, Marketing, Development, Design, and Risk.
• Monitor operational performance and identify areas for improvement.
• Implement and optimize internal processes and workflows.
• Track and report key business metrics.

Project Management

• Coordinate and monitor ongoing projects.
• Ensure tasks are delivered on time and according to priorities.
• Work closely with developers and designers on website and product improvements.
• Maintain project documentation and timelines.

Affiliate & Partnership Management

• Identify, recruit, and onboard new affiliates and partners.
• Build relationships with influencers, trading communities, and industry partners.
• Monitor affiliate performance and propose optimization strategies.
• Support partnership negotiations and follow-ups.

Website & Conversion Optimization

• Coordinate website updates and improvements.
• Monitor user experience and conversion performance.
• Identify opportunities to increase lead generation and sales.
• Report bugs and follow up on fixes.

Competitive Intelligence

• Monitor competitors, industry trends, promotions, and product launches.
• Analyze competitor offers, pricing, affiliate programs, and marketing strategies.
• Prepare regular competitor analysis reports.
• Recommend actions and improvements based on market intelligence.

Marketing Support

• Propose and coordinate marketing initiatives.
• Generate ideas for campaigns, promotions, and customer retention.
• Assist with email marketing strategies and automation workflows.
• Monitor campaign performance and provide recommendations.

AI & Automation

• Identify opportunities to automate repetitive tasks.
• Implement AI tools to improve efficiency and productivity.
• Support the creation of AI-driven workflows for reporting, support, marketing, and research.
• Stay informed about emerging AI tools and trends.

Reporting

Prepare weekly reports covering:

• Business performance
• Operations updates
• Affiliate performance
• Marketing initiatives
• Competitor insights
• Project status
• AI and automation improvements

Qualifications

Required

• Strong organizational and project management skills.
• Excellent written and spoken English.
• Experience managing multiple projects simultaneously.
• Strong analytical and problem-solving abilities.
• Familiarity with digital marketing and affiliate marketing.
• Experience using AI tools such as ChatGPT, Claude, Perplexity, or similar platforms.
• Comfortable working in a fast-paced environment.
• Proactive mindset and strong attention to detail.

Preferred

• Experience in trading, fintech, prop firms, crypto, or online financial services.
• Experience with CRM systems, automation tools, and analytics platforms.
• Understanding of conversion optimization and email marketing.

Additional Information

Success Metrics

• Operational efficiency improvements.
• Project delivery and execution.
• Affiliate growth and partner acquisition.
• Website conversion improvements.
• Quality of competitive intelligence reports.
• Successful implementation of AI and automation initiatives.
• Overall contribution to business growth.