Senior Professional, OpenText Content Developer

Team: IT

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

The Senior Professional, OpenText Content Developer will be responsible for developing, managing, and optimizing communication solutions while ensuring accuracy, compliance, and operational efficiency.

• Compose and configure operational and regulatory communications using approved templates, content standards, and designated platforms.
• Develop and deploy personalized, dynamic communications using OpenText Communications (Thin Client).
• Execute communications across multiple channels, including print and digital formats, while maintaining quality, compliance, and delivery timelines.
• Partner with strategy teams and business stakeholders to understand requirements and translate them into effective document templates.
• Manage document composition elements including layouts, style sheets, variables, repeating data tables, and document flow.
• Apply logical coding concepts such as conditional statements, loops, and data-driven content rules to support dynamic communications.
• Perform unit testing to validate requirements, ensure accurate data rendering, and identify potential issues before deployment.
• Troubleshoot implementation challenges, conduct defect analysis, identify root causes, and implement solutions.
• Maintain documentation, version control, and audit trails for communication builds and updates.
• Participate in quality assurance reviews and continuous improvement initiatives to enhance communication processes.
• Serve as a subject matter expert for OpenText Communications and promote scalable development practices across teams.

Requirements:

The ideal candidate is an experienced content development professional with strong technical knowledge of OpenText Communications and a proven ability to deliver complex, regulated communications.

• 7+ years of hands-on experience creating dynamic documents using OpenText Communications.
• Strong understanding of document composition principles, including templates, formatting, variables, data mapping, and document structures.
• Experience working with logical coding concepts and rule-based content generation.
• Knowledge of driver file mapping and variable mapping for document creation and automation.
• Demonstrated ability to analyze defects, identify root causes, and implement effective resolutions.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and track project progress.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Experience in regulated industries such as healthcare, insurance, or financial services is preferred.
• Bachelor’s degree in communications, marketing, information systems, or a related field is preferred.
• Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat is a plus.
• Familiarity with Smart Communications, CMS Medicare and Medicaid requirements, marketing operations, fulfillment processes, or Agile methodologies is preferred.
• Strong attention to detail and commitment to delivering accurate, high-quality work.
• Must be eligible to work in the United States without employer sponsorship.

Benefits:

• Competitive annual salary range of $78,400 – $107,800.
• Eligibility for a bonus incentive plan based on company and/or individual performance.
• Fully remote work opportunity available across the United States.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement savings plan.
• Paid time off, company holidays, and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability coverage.
• Life insurance benefits.
• Opportunities for professional growth and development.
• Chance to contribute to meaningful healthcare communication initiatives that support member experiences.