Seasonal Remote Customer Service Representative

Team: Support

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities

• Diagnose, troubleshoot, research, and resolve technical questions from tax professionals through phone, email, and live chat, providing timely and accurate solutions.

• Interview customers to understand issues, identify root causes, and guide them through appropriate troubleshooting and diagnostic procedures.

• Manage the full support process for assigned inquiries, including problem recognition, investigation, resolution, documentation, and follow-up.

• Partner with designated team members on complex issues that require advanced technical or product support.

• Accurately document customer interactions, troubleshooting steps, and resolutions to support follow-up and continuous improvement.

• Deliver friendly, empathetic, and professional service that builds trust and strengthens the overall customer experience.

• Follow established procedures, best practices, scripts, and management guidance to ensure consistent service quality.

• Maintain reliable attendance and consistently adhere to assigned schedules and shifts.

Requirements

• High school diploma, GED, relevant training, or an equivalent combination of education and experience.

• At least 1 year of customer service experience in a call-center environment, preferably supporting software or technology products.

• Strong proficiency with essential computer applications and accurate data-entry skills.

• Previous experience in telemarketing, retail, customer relations, or a comparable customer-facing environment is preferred.

• Excellent verbal communication skills, including clear articulation, active listening, and a professional telephone presence.

• Strong customer-service skills with the ability to establish rapport and demonstrate patience, empathy, and courtesy.

• Strong reading comprehension and critical-thinking abilities, with the capacity to understand customer issues and determine appropriate solutions.

• Ability to troubleshoot problems methodically while managing multiple customer interactions and priorities.

• Dependable, organized, and comfortable working independently in a fully remote environment.

• Willingness to follow established processes while adapting to evolving customer and business needs.

Benefits

• Seasonal full-time remote position.

• Fully remote work from eligible locations across the United States.

• Seasonal assignment running from November through April.

• Opportunity to gain hands-on experience supporting professional tax software and technology users.

• Customer-focused, collaborative, and inclusive work environment.

• Exposure to technical troubleshooting, customer support, and problem-resolution processes.

• Supportive workplace that values diverse perspectives and equal opportunity.

• Reasonable accommodations available for qualified individuals with disabilities.