Remote Outbound Call Center Representative

Team: Support

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

The Remote Outbound Call Center Representative will engage with patients through proactive outreach, providing education and support while ensuring a positive experience throughout each interaction. This role requires strong communication skills, empathy, and the ability to meet service and performance goals in a remote environment.

• Make 100–150 outbound calls per shift to patients regarding preventive screening kits and participation.
• Educate patients on the importance and benefits of preventive health screenings.
• Explain how early detection can support the identification and prevention of serious health conditions.
• Use a consultative approach to understand patient needs and encourage completion of screening activities.
• Identify barriers preventing patients from completing required steps and help resolve concerns.
• Provide accurate information while maintaining professionalism, empathy, and excellent phone etiquette.
• Deliver high-quality customer service while achieving individual and team performance objectives.
• Handle difficult conversations professionally and de-escalate patient concerns when needed.
• Maintain accurate records and follow established processes for patient interactions.

Requirements:

The ideal candidate is a reliable and customer-focused professional who enjoys working in a fast-paced, goal-oriented environment and has the ability to create positive connections over the phone.

• High school diploma or GED required; some college experience preferred.
• Experience or strong interest in outbound call center, customer service, healthcare support, or similar roles.
• Excellent verbal communication skills and professional phone etiquette.
• Ability to build rapport and conduct thoughtful, consultative conversations.
• Strong problem-solving and conflict-resolution abilities.
• Motivated by performance goals and able to work effectively in a results-driven environment.
• Stable work history demonstrating reliability and commitment.
• Ability to successfully complete required background screening and drug screening.
• Comfortable working independently while maintaining productivity in a remote setting.
• Dedicated home workspace free from distractions.
• Reliable internet connection with minimum speeds of 50 Mbps download and 10 Mbps upload.
• Ability to use a hard-wired ethernet connection for remote work.

Benefits:

• Fully remote work environment with company-provided equipment, including computer, monitor, phone, headset, and related tools.
• Paid virtual training to support success in the role.
• Competitive hourly pay of $14–$15/hour plus bonus opportunities.
• Multiple scheduling options, including morning, afternoon, and evening shifts.
• Medical, dental, and vision insurance coverage.
• Health Savings Account (HSA) options.
• 401(k) plan with employer match.
• Paid time off and paid holidays.
• Employee referral bonus program.
• Professional development and career growth opportunities.
• Courtesy preventive health screenings for employees and eligible family members or friends.
• Opportunity to contribute to healthcare initiatives that help individuals make informed decisions about their well-being.