Dynamics 365 Customer Engagement (CE) Technical Architect

Team: IT

Location: Canada

Commitment: Full-time

Workplace Type: remote

Accountabilities:

• End-to-End Technical Delivery: Own full-lifecycle technical delivery from initial architectural design through deployment, go-live, and post-implementation support.

• Architecture & Data Modeling: Design Dataverse-first architectures, defining robust data models, security frameworks, and multi-environment strategies tailored to client requirements.

• Hands-On Customization & Build: Build complex C# plugins, custom integrations, Power Automate flows, model-driven apps, and Power Pages solutions to solve complex business challenges.

• Client Engagement & Scoping: Facilitate architecture and design workshops, lead proof-of-concept (POC) initiatives, and assist sales teams with technical scoping and client presentations.

• Technical Risk Mitigation: Proactively identify and resolve delivery blockers, architectural risks, and performance bottlenecks to ensure successful project outcomes.

• Mentorship & Ecosystem Leadership: Mentor technical consultants through hands-on coaching and code reviews, while contributing to the broader Microsoft ecosystem via blogs, webinars, and conferences.

Requirements:

• Technical Experience: 5+ years of experience operating as a Dynamics 365 CE Technical Architect within billable consulting or enterprise delivery environments.

• Platform Mastery: Deep architectural expertise in Dynamics 365 (Sales, Customer Service, Field Service, Customer Insights) and the Microsoft Power Platform (Dataverse, Power Apps, Power Automate, Power Pages).

• Development Skills: Strong proficiency in C# and JavaScript development for custom plugin creation, web resources, and complex API integrations.

• ALM & Methodologies: Practical experience implementing Application Lifecycle Management (ALM) best practices within Power Platform environments.

• Leadership & Communication: Strong troubleshooting skills, active listening, and clear communication required to lead architecture workshops and mentor technical teams.

• Education & Certifications: Bachelor’s degree or equivalent practical experience; Microsoft certifications such as Power Platform Solution Architect Expert are highly advantageous.

• Bonus Qualifications: Prior experience with Microsoft systems integrators, leading offshore/onshore team models, CRM migrations (on-premises to online), or manufacturing client domain knowledge.

Benefits:

• 100% Remote Flexibility: Complete location independence.

• Competitive Compensation: Highly competitive salary package matching your architectural expertise and consulting experience.

• Continuous Innovation: Direct exposure to cutting-edge cloud transformations, enterprise data strategies, and agentic AI frameworks within the Microsoft ecosystem.

• Career Advancement: Opportunities for professional development, hands-on leadership, and active engagement with Microsoft FastTrack and global technical communities.

• Collaborative Environment: Join a supportive, high-craftsmanship culture that values technical excellence, open collaboration, and continuous mentorship.