D365 CE Senior Functional Consultant

Team: IT

Location: India

Commitment: Full-time

Workplace Type: remote

Accountabilities:

As a D365 CE Senior Functional Consultant, you will lead functional consulting activities, support end-to-end implementations, and ensure Dynamics 365 Customer Engagement solutions meet business objectives.

• Gather, analyze, and document business requirements from stakeholders to define effective CRM solutions.
• Lead functional workshops, discovery sessions, and solution design discussions with business teams.
• Configure and implement Microsoft Dynamics 365 Customer Engagement solutions based on customer requirements.
• Demonstrate strong expertise in the D365 CE Sales module and provide functional guidance across additional CE modules.
• Work with technical consultants, developers, architects, and project managers to deliver successful implementations.
• Create functional design documents, process flows, user stories, and solution documentation.
• Support data migration, testing activities, user acceptance testing, and production deployments.
• Conduct user training sessions and develop supporting documentation to enable adoption.
• Provide post-go-live support, identify improvement opportunities, and recommend process enhancements.
• Follow implementation best practices and contribute to consistent delivery quality.

Requirements:

The ideal candidate is an experienced Microsoft Dynamics professional with strong functional consulting capabilities, business analysis skills, and client-facing experience.

• 7–10 years of overall IT experience with significant hands-on experience in Microsoft Dynamics 365 Customer Engagement.
• Strong expertise in the D365 CE Sales module is mandatory.
• Experience working with at least two additional D365 CE modules, such as Customer Service, Field Service, Marketing (Customer Insights – Journeys), or Project Operations.
• Proven experience delivering end-to-end D365 CE implementation projects.
• Strong business analysis, requirement gathering, and solution design capabilities.
• Experience configuring Dynamics 365 CE solutions with limited reliance on custom development.
• Understanding of Dataverse, Power Platform, business process flows, security roles, and integrations is preferred.
• Experience working in Agile/Scrum delivery environments is an advantage.
• Microsoft Dynamics 365 Customer Engagement Functional certifications are preferred.
• Strong stakeholder management and client communication skills.
• Ability to work independently and collaborate effectively with global teams.
• Excellent analytical, problem-solving, and organizational abilities.

Benefits:

• Fully remote working opportunity within India.
• Opportunity to collaborate with international clients and cross-functional teams.
• Exposure to complex Microsoft Dynamics 365 transformation projects.
• Continuous learning opportunities and support for Microsoft certifications.
• Career development opportunities within a technology-focused environment.
• Collaborative and inclusive workplace culture centered on innovation and growth.
• Flexible work setup designed to support productivity and work-life balance.