Analista de Suporte em Software - Contabilidade - Home Office

Team: Support

Location: Brazil

Commitment: Full-time

Workplace Type: remote

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Analista de Suporte em Software - Contabilidade - Home Office based in Brazil.

We are looking for a customer-focused Software Support Analyst to help users navigate and make the most of accounting software solutions. In this role, you will provide technical assistance, troubleshoot software-related questions, and ensure users can operate the platform efficiently. Through phone, chat, and email support, you will play an important role in delivering a positive customer experience and resolving day-to-day challenges. You will also identify recurring issues and share suggestions for product improvements, helping enhance software functionality and usability. This is an opportunity to combine accounting knowledge, communication skills, and an interest in technology while contributing to digital solutions that support public administration.

Accountabilities

• Provide technical support to users, helping them operate the accounting software correctly and efficiently.

• Respond to customer inquiries through phone, chat, and email using support platforms such as Zendesk.

• Investigate and resolve software-related questions and operational issues, ensuring a positive customer experience.

• Guide users through system functionalities and accounting-related processes.

• Identify recurring issues, potential system improvements, and opportunities to enhance the software.

• Communicate improvement suggestions clearly to the relevant internal teams for evaluation and implementation.

• Stay up to date with software features, emerging technologies, tools, and relevant skills in the field.

Requirements:

• Completed or ongoing higher education in Accounting, Business Administration, or a related field.

• Knowledge of accounting legislation, regulations, and standards applicable to the area.

• Strong communication and customer service skills, with the ability to explain technical information clearly.

• Problem-solving skills and the ability to investigate and address user questions.

• Ability to work independently in a remote environment and manage customer requests effectively.

• Interest in technology, software solutions, and continuous learning.

Benefits:

• Fully remote work.

• CLT employment contract.

• Flexible Caju benefits card, including meal and/or food allowance of R$35 per working day (approximately R$735 per month).

• Transportation allowance.

• Wellhub membership, providing access to more than 50,000 gyms across Brazil.

• Conexa Saúde telemedicine platform, including one free urgent-care consultation and one free psychology consultation per month.

• Guapeco pet health plan.

• Birthday benefit of R$150 credited to the Caju card, with unrestricted use.

• Referral bonus of R$500 when a referred candidate is hired and remains with the company for at least 45 days.

• Discounts on Unimed health insurance and Uniodonto dental plans.

• Financial recognition program rewarding employee tenure and long-term career development.

• Discounts through a partner network, including pharmacies and restaurants.

• Monthly celebrations and team events for seasonal and festive occasions.

• Flexible dress code at the companys headquarters and technology center.

• Inclusive workplace open to candidates with disabilities (PCD).