Lead, Business Analyst

Location: UNAVAILABLE, UNAVAILABLE, US

Employment Type: OTHER

Overview

Job Title: Sr. Business Analyst, Functional Lead ()

Location: Remote

Job Type: Independent Contract Start Date: ASAP

Pay Rate: $70-80/hr

Job Summary

Lead the functional side of the engagement. Own process design, out-of-the-box (OOB) fit analysis, and backlog prioritisation with the client’s Product Owner, while using generative and agentic AI to speed up delivery.

Responsibilities

Key Responsibilities

 

• Lead process design and fit-gap analysis, favouring out-of-the-box capabilities over customisation.
• Work with Product Owner to define, refine, and prioritise the backlog.
• Manage the incident (INC) and request item (RITM) backlog.
• Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrum ceremonies.
• Guide the development team on requirements, configuration choices, and testing.
• Apply generative and agentic AI to requirements, story writing, configuration, and validation.
• Communicate clearly with client stakeholders, including those new to .

Qualifications

Required Skills

 

• 8+ years in IT business analysis, including 5+ years on ITSM or HRSD
• 1+ year of hands-on experience developing or delivering with AI (generative or agentic)
• Strong grasp of ITSM processes (incident, request, major incident, change) and OOB platform capabilities
• Experience with Agile and Scrum, and with backlog management in tools such as Jira or Agile Development
• Strong communication and stakeholder management; works well as a functional lead

Certifications

 

• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS) in ITSM or HRSD