Sorting Center Manager

Location: ITA-Lombardy-Milan

Time Type: Full time

Job Description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary**

As a Sorting Center Manager at JD.com, you will be responsible for the efficient and effective operation of a sorting center, ensuring timely and accurate processing of packages to meet demanding logistics and delivery schedules. You will lead a team, optimize processes, and maintain high standards of safety and quality.

Job Responsibilities**

* Oversee all daily operations of the sorting center, including inbound and outbound processing, sorting, packing, and loading of parcels.
* Develop and implement operational strategies to optimize workflow, improve efficiency, and reduce costs while maintaining high service levels.
* Manage, train, and mentor a team of sorting center staff, fostering a positive and productive work environment.
* Monitor key performance indicators (KPIs) such as sorting accuracy, processing speed, and delivery success rates, taking corrective actions as needed.
* Ensure strict adherence to safety regulations, company policies, and quality control standards.
* Collaborate with other departments, including transportation, warehousing, and customer service, to ensure seamless logistics operations.
* Manage inventory of sorting supplies and equipment, ensuring availability and proper maintenance.
* Identify and implement continuous improvement initiatives to enhance operational performance and customer satisfaction.
* Prepare regular reports on center performance, challenges, and proposed solutions for senior management.
* Handle and resolve operational issues, escalating complex problems to relevant stakeholders.

Job Qualifications**

* Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field.
* Minimum of 5 years of experience in logistics or warehouse management, with at least 2 years in a supervisory or managerial role, preferably within an e-commerce or express delivery environment.
* Proven track record of optimizing operational efficiency and managing large teams in a fast-paced environment.
* Strong understanding of sorting technologies, warehouse management systems (WMS), and logistics processes.
* Excellent leadership, communication, and interpersonal skills with the ability to motivate and develop a diverse team.
* Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
* Ability to work flexible hours, including evenings, weekends, and holidays, as required by operational demands.
* Familiarity with safety regulations and quality management principles.
* Experience with lean methodologies or Six Sigma is a plus.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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