Clinical Operations Senior Manager

Team: Operations

Location: Remote

Commitment: Full Time

Workplace Type: remote

You are

5+ years of experience in clinical operations, clinical leadership, healthcare administration, or a related operational role, ideally including some time in a startup or fast-growing environment
A strong operator who can turn ambiguous priorities into a clear, working plan — and keep it on track over time
Comfortable working across scheduling, EHR, and other clinical operations systems, and picking up new tools quickly, including AI and data/analytics tools to help drive decisions
Fluent translating company-level priorities (OKRs, quarterly plans) into a working plan a team can execute against
Value decision boundaries — you know when something is an operational call you make and when its a clinical call that belongs to someone else
Comfortable owning strategy and structure without owning every execution step personally. You build the playbook, someone else runs it day to day — and you step in when the moment calls for it
A strong cross-functional partner: youll work closely with Product, clinical leadership, and other experts
Comfortable being the person accountable when something goes wrong — you build the systems that catch problems early, and you step in when they dont
Energized by complexity — we operate across 24+ states, each with its own licensing and coverage constraints, and youre comfortable building structure that holds up across all of them

You will

Roll up your sleeves when the moment asks for it. You are comfortable wearing hats at various levels depending on what the team needs
Own the Clinical Ops quarterly roadmap: translate company and clinical priorities into a plan and make progress visible to others on a predictable cadence
Partner on scaling the care model projects and capacity-model support — validating and iterating on the assumptions behind clinic staffing and capacity planning
Build and own the operational escalation playbook — covering on-call, scheduling, and other day-to-day operational fires — executed day to day by the Clinical Operations Specialist
Help design clinical payroll processes as needed (the Specialist owns ongoing review and approval)
Own licensing & credentialing prioritization
Own the SOP library and the audit/review process, and keep cross-team training materials current — teams that do the work author their own SOP content
Coordinate feature launches so clinic-facing changes land with clarity to staff
Partner with Clinic leadership to recruit, hire, and retain strong clinical team members

Details

• Compensation: $150,000 + standard equity
• Work location: Possible Health, Inc — CA, CO, IL, MA, MD, NJ, NY, OR, or WA
• PTO: Business and Clinical Leadership — unlimited with 2 weeks notice and approval needed
• Insurance benefits: Health insurance plans through UHC (medical) and Guardian (dental and vision), including HSA and FSA plans
• Annual learning stipend