Sales Operations Executive

Location: UK - Remote AV

Time Type: Full time

Job Description

Job Description:

Job Title: Sales Operations Executive

Location: United Kingdom - Remote

Reports to: Sales Operations Manager

Employment Type: Full-time - Permanent

About the Role:

To enable our commercial teams to operate as effectively as possible. This includes providing guidance and support, ensuring governance and compliance across core business processes, and maintaining and auditing customer data within our core business systems. These activities ensure accurate reporting of commercial information and support the effective delivery of products and services to our customers in accordance with their contractual terms.

In this role, you will:

• Provide governance and auditing of CRM information to ensure the minimum data required is captured – rejecting incidents that do not meet these standards – so opportunities can be invoiced and provisioned
• Support Sales and Finance by collecting and monitoring product usage stats at a transactional level - in order to raise automated and manual transbilling records – so customers can be invoiced in line with their contract
• Provide commercial support and guidance for non-standard customer contracts ensuring data is correct
• Product fulfilment of customer purchases – liaising with relevant teams (e.g. Application Support/) where required
• Provide governance of AMS data to ensure customers are receiving the correct products and services and that access has been provisioned on time and/or terminated in-line with cancellation dates
• Support the commercial leadership teams to ensure that Accounts and Opportunities are assigned correctly
• Support the Salesforce and KPI teams by re-opening opportunities and correcting opportunity fields where required for financial reporting
• Creation of reports and dashboards that support the commercial teams to manage their customers (e.g. upcoming renewals, overdue opportunities, win backs, cancellation reports)
• Support the renewal process for all customers – including price notification letter analysis - looking at Price increases and contact allocation - for PNL’s to be delivered correctly in line with company t&c’s
• Provide usage statistic reports for products where internal users are unable to view or run their own
• Collect/run monthly usage stat reports out of local access management systems – storing in a central area for internal users to access
• Implement changes to processes and procedures to increase efficiency and productivity
• Assess and escalate high impact issues to the SOM
• Support the business in the testing and roll out of new applications and enhancements
• Creating and updating best practice documentation

Required Qualifications:

• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• High level of compliance and attention to detail
• Strong teamwork and influencing skills
• Customer-centric approach
• Educated to degree level or equivalent
• Fluent in English

Preferred Qualifications:

• Other European languages desirable

Why Join JD Power

JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.

As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on the Values that guide how we work every day.

· We power our customers’ success. Everything we do is focused on helping customers make better decisions and achieve better outcomes.

· We are innovative, collaborative, and grounded in data. We combine advanced analytics with human expertise to deliver insight that holds up in the real world.

· We make things easy. We turn complexity into clarity so teams can act faster and with confidence.

· We get it done. We focus on execution, accountability, and results.

· We start with trust and prove it every day. Independence, integrity, and credibility are the foundation of our work.

Equal Opportunity & Accommodations

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

JD Power is committed to providing reasonable accommodations throughout the recruitment process for individuals with disabilities or other protected needs under applicable local laws. Please contact careers@jdpower.com for accommodation request.

Data Privacy

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

Applications

Candidates must be legally authorized to work in the country where employment is offered. JD Power does not provide employment sponsorship for this position.

This position is posted exclusively on https://www.jdpower.com/business/careers and select trusted job boards such as LinkedIn or Indeed. All official communication comes from email addresses ending in @jdpower.com or @jdpa.com. We will never ask for payment, equipment purchases, or upfront fees. We may take additional steps to verify candidate information to protect the integrity of our recruitment process.

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.