IT System Administrator

Department: Auriga

Employment Type: Full Time

Location: Jacksonville, FL, Jacksonville, FL, Hybrid

• Monitor network performance, identify root-cause issues and resolve.
• Provide server, network and desktop/application support to clients and your team.
• Assist the team with specific client projects as required 

Position Overview

• Support Microsoft Windows server and network technologies
• Management and troubleshooting of on premise and cloud environments.
• Maintain network configurations and assess and resolve network performance issues (internet bandwidth problems, ISP issues and firewall/router issues)
• Monitor performance of Windows server and server applications, identify root-cause and resolve issues.
• Provide Tier 3 desktop and application support including line of business application support and hosted application support.
• Produce and maintain detailed technical and training documentation.
• Organize and execute desktop projects, ranging from 1 day – 2 weeks.
• Typical Week: 30% Windows server support, 50% escalated desktop/app support, 10% network support, 5% training and 5% admin/meetings.

• Bachelor’s Degree, business related field preferred, or equivalent experience
• 5+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows-based network environment. Specifics include: 
  • Microsoft Windows Server (latest OS) and Exchange Server (or enterprise mail systems) 
  • Have worked with the O365 ecosystem
  • Azure ecosystem
  • Active Directory, Group Policy 
  • All current Microsoft Desktop Operating Systems 
  • Experience with XenApp/RDS or other VDI technologies 
• Experience with LAN and WAN technology and firewalls required, including but not limited to… 
  • Cisco 
  • Meraki 
  • Fortinet 
  • Aruba
• Extensive hands-on experience with Windows Server and Exchange, including maintenance and support.
• Microsoft Certified Professional Status (MCSE or MCITP) 
• Strong communication skills both verbal and written.
• Excellent customer service skills
• Valid driver’s license and insurance with reliable transportation. This position will require infrequent local travel.
• Drug-free and non-smoker. Smoking is prohibited at all client sites and iVenture offices.
• Flexibility to accommodate after-hours and weekend client and team member needs.
• Participation in a 1-week 24x7 on-call backup rotation, approximately every 2-3 months

• WFH Flexibility
• Focus on Work/Life Balance
• We match 4% on your 401K 
• Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
• Comprehensive benefits package which includes paid life insurance and paid long term disability.
• Peerfit membership - providing free sessions at local gyms and studios.
• Paid Maternity, Paternity, and foster leave
• Quarterly employee/family outings 
• Career path road mapping 
• $200 spend in our iVenture Company Store on your anniversary year with us!
• Real Culture initiatives and recognition, not just pizza parties 
• 360-degree feedback. You talk, we listen.
• Mileage reimbursement
• Super cool technology – virtual lab, paid certifications, and training days
• iVenture is rated by its employees as a Great Place to Work and has a strong culture and exceptional core values.