Personnel Security Specialist II

Location: Reston

• Oversee and maintain accuracy of personnel security data across DISS, ACCS, NBIS and internal systems
• Process clearance nomination packages, including Public Trust and SCI (as required)

• Serve as a primary point of contact for personnel security inquiries from clients
• Provide guidance on personnel security requirements, processes, and compliance expectations
• Support government communications related to personnel security matters

• Investigate security incidents and violations involving personnel
• Conduct administrative inquiries (AI) and prepare required reports
• Track and support resolution of incidents to ensure compliance and risk mitigation
• Receive, review, document, and process foreign travel notifications in accordance with customer and regulatory requirements.
• Receive, document, evaluate, and route self-reports and adverse information disclosures in accordance with established procedures.
• Support Insider Threat Program reporting requirements and coordinate personnel security concerns with designated internal and external personnel.

• Support special access requests, courier authorizations, and related activities
• Coordinate with internal teams and external agencies as required
• Process and coordinate badge requests, access authorizations, CAC-related documentation, and facility access paperwork as required.
• Coordinate polygraph scheduling, notifications, documentation, and status tracking with appropriate government agencies.
• Assist client personnel with PKI certificate issues, authentication requirements, and access-related security systems as required.

• Assist Facilities and PMO/Compliance teams in ensuring personnel-related compliance with NISP requirements
• Assist with DD254 reviews, updates, tracking, and personnel security-related requirements associated with classified contracts.
• Support self-inspections and identify vulnerabilities related to personnel security
• Maintain audit-ready documentation and records
• Provide personnel security training, awareness briefings, and procedural guidance to FSOs, ITPSOs, security staff, and client representatives.

• Provide higher-level support to Facilities, PMO/Compliance and junior staff
• Serve as escalation point for complex personnel security issues
• Serve as a backup resource for PERSEC 1 functions, providing guidance, workload support, and direct execution of personnel security actions during periods of increased demand or operational necessity.
• Assist other pillars teams as needed
• Escalate actions that require deeper review or specialist judgment to the Facilities or PMO/Compliance coworkers or PERSEC 2 Lead as required

• Manage complex and sensitive personnel security actions with accuracy
• Provide timely, clear responses to client inquiries
• Effectively investigate and resolve incidents with minimal escalation
• Maintain high-quality, audit-ready records across all personnel systems

• Minimum two (2) year of administrative, help desk, customer service, personnel security, industrial security, or related experience.
• One (1) year or more of personnel security, industrial security, facility security, or related security experience.
• Experience supporting Facility Security Officers (FSOs), Assistant Facility Security Officers (AFSOs), or industrial security programs.
• Familiarity with NISS, DISS, NBIS, eApp, and DCSA processes
• High School Diploma or General Educational Development (GED).
• Must be able to obtain and maintain a Secret Clearance.
• Strong organizational skills with the ability to manage multiple tasks, maintain accurate records, and meet deadlines.
• Demonstrated experience using a ticketing and service management platform (e.g., HaloPSA or similar) to manage service requests, document activities, communicate with clients through the system, and ensure timely and accurate resolution of issues.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Ability to learn and apply government security regulations, policies, and procedures.
• Must complete required CDSE/STEPP training within designated timeframes, including:
  • FSO Program Management for Possessing Facilities curriculum (within 6 months of employment)
  • Establishing an Insider Threat Program training
  • Insider Threat Awareness training
  • Personally Identifiable Information (PII) training
  • Cyber Awareness training
  • CUI Training

• Current or previous eligibility for a U.S. Government security clearance.
• Bachelor’s degree in business administration, Criminal Justice, Security Management, or a related field.
• Background in analytics, business operations, compliance management, records management, or process improvement.
• Comfort utilizing AI tools such as ChatGPT or Claude to improve reporting, workflow design, SOP creation, onboarding processes, and operational efficiency.

• Complex and escalated personnel actions are resolved accurately and within service expectations
• Client inquiries receive timely, clear, and compliant responses
• Incidents are investigated thoroughly and closed with minimal further escalation
• Records across all personnel systems remain accurate, complete, and audit-ready
• Maintains exceptional attention to detail by ensuring client deliverables, compliance records, and operational activities are consistently accurate, complete, and audit-ready, while proactively identifying and correcting issues before they impact performance or compliance.