Inside Sales Manager - Wholesale

Department: Sales

Employment Type: Full Time

Location: Bloomington, Minnesota, Bloomington, MN, Remote

Responsibilities and Duties:

• Lead, manage, and develop a team of National Account Executives, setting performance goals and monitoring progress against targets.
• Hire, onboard, coach, and provide ongoing development to National Account Executives.
• Conduct regular team meetings and one-on-ones to review performance, pipeline, and broker relationships.

• Ensure the National Account Executive team fosters and maintains strong relationships with existing Mortgage Brokers.
• Serve as an escalation point of contact for client inquiries, concerns, and support that require management involvement.

• Guide the team in identifying and pursuing opportunities to expand the Broker base in the non-Agency wholesale market.
• Support National Account Executives in proactively engaging with potential clients and presenting the benefits of Verus’ mortgage products.

• Oversee the team’s management of the end-to-end loan application process, collaborating with brokers and internal teams.
• Ensure smooth and efficient transactions across the team’s pipeline, resolving escalated issues that may arise during the loan process.

• Ensure the team stays updated on industry regulations, compliance requirements, and changes in the non-Agency mortgage space.
• Ensure team adherence to industry compliance standards and maintenance of state licensing approvals, where needed.

• Effectively communicate with internal teams, including underwriters and loan processors, to streamline processes across the team.
• Collaborate with sales and marketing leadership to contribute insights for refining strategies.

• Conduct and oversee market analysis to identify trends and opportunities in the non-Agency wholesale sector.
• Contribute to the development and refinement of strategies for attracting new business.

• Address and resolve escalated issues or challenges that may arise during the loan process, ensuring client satisfaction.

• Actively contribute to the overall success of the company by driving team performance, client satisfaction, and maximizing business opportunities.

• Stay adaptable to changing market conditions and proactively seek innovative approaches to enhance team service delivery.

Education and Experience:

• Must have recent/current experience in non-Agency mortgage sales, including prior experience leading or managing a sales team; an active broker “book of business” or team pipeline is a plus
• Recent team or individual average monthly funded non-Agency volume of $2m/month or greater preferred
• High school diploma required; bachelor’s degree in finance, business, or a related field preferred
• Staying updated on market trends and building relationships within the industry are valuable assets for this role
• Strong leadership, communication, and negotiation skills
• Ability to thrive in and lead a team within a production-driven environment
• Knowledge of the mortgage industry regulations
• A proven track record in sales and sales management is required
• Active Broker Connections
• Customer service focused
• Detail oriented
• Be a team player
• Computer/Technology savvy 

• Sales Leadership: Proven ability to lead, coach, and develop a team of National Account Executives to achieve sales targets.
• Client Relationship Oversight: Ensures the team fosters and maintains strong partnerships with Mortgage Brokers.
• Business Development: Guides the team in identifying and pursuing new business opportunities.
• Market Knowledge: Up-to-date understanding of industry regulations, compliance, and mortgage trends.
• Communication & Negotiation: Strong interpersonal skills to effectively engage clients, brokers, and internal teams.
• Problem-Solving: Ability to address and resolve escalated challenges during the loan process. 

• Integrity: Ensures the team maintains ethical sales practices and compliance with mortgage industry regulations.
• Collaboration: Works closely with internal teams, external brokers, and sales leadership to create a seamless loan process.
• Excellence: Drives high-quality client service and team performance, ensuring smooth transactions and business growth.
•  Critical Curiosity: Leads market analysis, stays informed on industry trends, and seeks innovative solutions to meet broker and borrower needs.

Benefits

• Competitive compensation package, including base salary and performance-based bonus opportunities
• 401(k) plan with 100% company match up to 4%
• Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
• Generous paid time off: 20 days PTO, company holidays, and sick time
• Paid parental leave
• Company-paid life insurance and disability coverage
• Employee Assistance Program (EAP): mental health, financial, and wellness support
• Professional development: tuition reimbursement and growth opportunities
• Commuter and transit benefits