Customer Success Partner

Department: Client Success Management

Employment Type: Permanent - Full Time

Location: Melbourne, Victoria, Australia, Melbourne (HQ), Hybrid

About InvestorHub

The role

Key Responsibilities

• Own client outcomes end to end: every client in your portfolio, signature to renewal - including the first ninety days. One owner, one result.
• Hold a working thesis on every client - where value is landing, where the gap is, and whether product, service, or both closes it - and surface risk before the client says it.
• Solve with the product: find what each client should be getting but isnt, and move them from switched-on to genuinely reliant.
• Solve with service: design, scope, and deliver targeted interventions where the product cant yet close the gap - defined problem, defined success, defined exit - and originate new plays from your own book.
• Advise at the level of strategy: sit across from executives and IR leads and turn their register, engagement, and market data into positions and recommendations - not reports.
• Engineer the work itself: build and run the AI workflows that compress the repeatable parts of the role.
• Compound the function: turn what your book teaches you into evidenced product cases, playbook improvements, and experiments the whole team benefits from.

The Ideal Candidate Will Have...

• 2 - 3 years in customer success, onboarding/implementation, account management, or a comparable problem-solving role - ideally B2B SaaS.
• Proven speed acquiring a technical domain: evidence youve learned a complex space fast in a prior role. Capital markets or investor relations background is desirable but not required - the ramp expectation is working fluency across our domain (product, ASX markets, investor relations) inside your first three months, and advising clients with it - and designing and delivering your own service interventions - inside 6 months.
• Demonstrated project management of multi-stakeholder deliveries to deadline.
• Data literacy: you can interpret usage and engagement data and build a narrative from it.
• Working fluency with AI tools as an execution multiplier, or clear aptitude to build it fast.

Benefits

• Setup budget – youll get a laptop and anything you need to do your best work
• Options – we want you with us for our exciting growth journey.
• Parental leave – we have a gender-neutral parental leave policy.
• Regular hangouts – we have monthly social catchups and team off-sites.
• Lots of food – a snack cupboard youll brag about, and free lunches every month.