Trade and Clients Support Specialist

Location: Hong Kong

Department: Client Services

Job Description & Responsibilities:

A Trade and Clients Support Specialist acts as a liaison to Interactive Brokers’ professional clients in the Asia-Pacific region, including broker-dealers, hedge funds, investment managers, and proprietary trading groups. We aim to build and maintain long-term client relationships through superior, high-touch service as we continue to expand our global product offering.

• Respond to clients’ inquiries via ticket, telephone, email, and live chat
• Investigate account management and trade-related issues involving execution, order routing, trade busts, position liquidation, etc.
• Meet with institutional clients to identify their needs and introduce appropriate services and workflow solutions
• Understand wide-scale service issues at a detailed, technical level and make recommendations for process improvement 

Required Qualifications and Skills:

Core competencies:

• Must have strong product knowledge – Equities, Options, Futures, FX, etc.
• Analytical self-starter who takes ownership of projects and sees them through to completion
• Excellent command of written and spoken English and Chinese (Mandarin language skills highly preferred)
• Candidates with prior experience in the areas of middle/back office operations, compliance, electronic trading, and fund administration will be given priority 

Requirements:

• Minimum 2 years’ experience
• HKSI Paper 1 (Type 1, 2, and 3), FINRA Series 7 license or ability to obtain
• Working knowledge of Microsoft Word, Excel, Bloomberg, UNIX and/or general programming experience is a plus

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting.