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Senior Account Manager, Employee Benefits

Insurance Office of America
Remote
California (Remote)Arizona (Remote)Nevada (Remote)$95k–$120k· about 1 hour ago

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Senior Account Manager- Employee Benefits (Remote)

Location: California (Remote), Alhambra, California, Chandler, Arizona, Poway, California, Oceanside, California, La Jolla, California, Escondido, California, Carlsbad, California, Universal City, California, Toluca Lake, California, Sherman Oaks, California, Walnut Creek, California, Castro Valley, California, San Fernando, California, North Hollywood, California, Burbank, California, Sunnyvale, California, Studio City, California, Beverly Hills, California, Santa Ana, California, Summerlin, Nevada, Boulder City, Nevada, West Hollywood, California, Van Nuys, California, Hollywood, California, Santa Clara, California, Concord, California, Spring Valley, Nevada, Irvine, California, Anaheim, California, Winchester, Nevada, Upland, California, San Dimas, California, Sunrise Manor, Nevada, Paradise, Nevada, Los Angeles, California, Norco, California, Torrence, California, Pahrump, Nevada, Diamond Bar, California, Chino, California, Charter Oak, California, Santa Barbara, California, San Diego, California, Sacramento, California, San Jose, California, Long Beach, California, Fresno, California, San Francisco, California, Rancho Cucamonga, California, Bakersfield, California, Pleasanton, California, Pasadena, California, Ontario, California, Pomona, California, Pedley, California, Glen Avon. California, Claremont, California, Apple Valley, California, Las Vegas, Nevada, Montclair, California, La Verne, California, Chino Hills, California, Mission Viejo, California, Glendale, Arizona, Mira Loma, California, Encino, California, Union City, California, Glendale, California, San Lorenzo, California, Milpitas, California, Livermore, California, Hayward, California, Aliso Viejo, California, Lake Havasu City, Arizona, San Ramon, California, Fremont, California, Fairview, California, Ashland, California, Newark, California, Dublin, California, Danville, California, Cherryland, California, Alamo, California, Sun City West, Arizona, Peoria, Arizona, Bullhead City, Arizona, Paradise Valley, Arizona, Goodyear, Arizona, El Mirage, Arizona, Apache Junction, Arizona, Three Points, Arizona, Picture Rocks, Arizona, Kingman, Arizona, Flowing Wells, Arizona, Tempe, Arizona, Surprise, Arizona, Summit, Arizona, South Tucson, Arizona, Sahuarita, Arizona, Catalina Foothills, Arizona, Sun City, Arizona, Queen Creek, Arizona, Barstow, California, Florence, Arizona, Casa Grande, Arizona, Tortolita, Arizona, East Sahuarita, Arizona, Arizona (Remote), Drexel Heights, Arizona, Corona de Tucson, Arizona, Nevada (Remote), Catalina, Arizona, Buckeye, Arizona, Avondale, Arizona, Temple City, California, Anthem, Arizona, Taft, California, Tanque Verde, Arizona, Simi Valley, California, Oro Valley, Arizona, Marana, Arizona, Green Valley, Arizona, Casas Adobes, Arizona, Thousand Oaks, California, Spring Valley, California, San Marino, California, Reno, Nevada, Tustin Foothills, California, Tustin, California, South El Monte, California, Sierra Madre, California, Santa Maria, California, San Juan Capistrano, California, Enterprise, Nevada, Henderson, Nevada, Westlake Village, California, South Pasadena, California, Santa Paula, California, San Gabriel, California, San Clemente, California, Rancho San Diego, California, Oxnard, California, Lemon Grove, California, Scottsdale, Arizona, Lake Forest, California, Gilbert, Arizona, Laguna Hills, California, Laguna Beach, California, La Canada Flintridge, California, Imperial Beach, California, Mesa, Arizona, Fillmore, California, Camarillo, California, Rosemead, California, Newport Beach, California, Monrovia, California, North Las Vegas, Nevada, Lompoc, California, Laguna Woods, California, La Presa, California, Dana Point, California, Costa Mesa, California, Chula Vista, California, Bostonia, California, Rancho Santa Margarita, California, Port Hueneme, California, National City, California, Monterey Park, California, Tucson, Arizona, Laguna Niguel, California, La Mesa, California, El Cajon, California, Coronado, California, Bonita, California, Altadena, California, Santee, California, Moorpark, California, Lakeside, California, Isla Vista, California, Westminster, California, Goleta, California, El Monte, California, Carpinteria, California, Arcadia, California

Remote Type: Remote

Time Type: Full time

Job Description

Job Description:

Title: Senior Account Manager  Employee Benefits 

Work Mode: Remote/ California, Nevada and Arizona residents only | Location/Supporting: Los Angeles, CA | Experience: Level-Funded and Self-Funded Plans 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 

 
About the Role:Responsible for IOA Benefits Account Management activities under Producer direction. Responsibilities include client service and communication, team leadership, directing daily tasks and work activities of Account Coordinators, team and individual productivity, quality, and service levels, implementation of client benefits administrative processes, tracking, renewals, new client setup, data management/entry, Producer communication, team and individual professional development, performing compliance audits and notices to clients, identification of sales opportunities, and upholding IOA core values. 

 
Key Responsibilities: 

  • Client Management: Manage book of business, meeting performance requirements and ensuring no liability. 

  • Client Service: Deliver outstanding service, anticipate needs, and respond quickly. 

  • Team Leadership: Lead the account team with a strong work ethic and positive attitude. 

  • Daily Activities: Direct daily activities of Account Coordinators, assign tasks, and monitor execution. 

  • Business Growth: Identify and act on sales opportunities to grow IOA business. 

  • New Business Setup: Manage new business setup, including data gathering and client file creation. 

  • Renewal Process: Manage renewals, verify client data, liaise with clients and carriers, and conduct meetings. 

  • Client Relationships: Build and improve client relationships, seek feedback, and implement improvements. 

  • Intermediary Role: Advocate for clients and carriers for beneficial outcomes. 

  • Value-Added Solutions: Identify and implement value-added solutions for clients. 

  • Data Management: Compile, analyze, and report client plan performance data, maintain data accuracy. 

  • Carrier Relationships: Develop and maintain positive carrier relationships. 

  • Professional Development: Support team training, promote a positive work environment, and seek improvement. 

  • Communication: Maintain transparent communication with Producers and team members. 

  • Compliance: Ensure adherence to company policies and industry standards. 

  • Champion IOA Values: Demonstrate integrity and leadership, championing IOA core values. 

 
Ideal Candidate Qualifications: 

  • 5+ years of industry experience 

  • Required active licensing 

  • Exceptional customer service and communication skills 

  • Strong organizational, delegation, and decision-making skills 

  • High accuracy in handling large work volumes 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School Diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is 95-120K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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