Account Manager, Employee Benefits
Account Manager, Employee Benefits
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Account Manager- Employee Benefits
Location: Florida (Remote), Palm Bay. Florida, Monticello, Florida, St. Johns, Florida, Oviedo, Florida, Titusville, Florida, Crawfordville, Florida, Sanford, Florida, Middleburg, Florida, Apopka, Florida, Savannah, Georgia, Rincon, Georgia, South Elgin, Illinois, Saint Charles, Illinois, Concord, New Hampshire, Schaumburg, Illinois, Bartlett, Illinois, Barrington, Illinois, Wilmington Island, Georgia, Ladson, South Carolina, West Chicago, Illinois, Roselle, Illinois, Lake in the Hills, Illinois, Biloxi, Mississippi, Streamwood, Illinois, Hanover Park, Illinois, Geneva, Illinois, Carol Stream, Illinois, Algonquin, Illinois, Lake Charles, Louisiana, Sarasota, Florida, Hoffman Estates, Illinois, Carpentersville, Illinois, Suwanee, Georgia, Roswell, Georgia, Winder, Georgia, Tifton, Georgia, Snellville, Georgia, Perry, Georgia, Kenner, Louisiana, Sugar Hill, Georgia, South Fulton, Georgia, Laramie, Wyoming, Warner Robins, Georgia, Valdosta, Georgia, Toccoa, Georgia, Texas (Remote), Moss Point, Mississippi, Monroe, Georgia, Marietta, Georgia, Loganville, Georgia, Lilburn, Georgia, Lake Havasu City, Arizona, Tennessee (Remote), Cordele, Georgia, Centerville, Georgia, Cairo, Georgia, Buford, Georgia, Virginia (Remote), North Carolina (Remote), Gardendale, Alabama, West Virginia (Remote), Duluth, Georgia, Douglas, Georgia, New Hampshire (Remote), Bainbridge, Georgia, Athens, Georgia, Louisiana (Remote), Ocean Springs, Mississippi, Norcross, Georgia, South Carolina (Remote), Mountain Park, Georgia, Ohio (Remote), Gautier, Mississippi, Dawson, Georgia, Americus, Georgia, Pascagoula, Mississippi, Moultrie, Georgia, Lawrenceville, Georgia, New Jersey (Remote), Illinois (Remote), Georgia (Remote), Alpharetta, Georgia, New York (Remote), Mississippi (Remote), Kentucky (Remote), Connecticut (Remote), Austin, Texas, Newark, New Jersey, Plano, Texas, Laredo, Texas, Fort Worth, Texas, Corpus Christi, Texas, Lubbock, Texas, San Antonio, Texas, Lakewood, New Jersey, Houston, Texas, Arlington, Texas, Shreveport, Louisiana, Metairie, Louisiana, Windermere, Florida, Winter Park, Florida, New York, New York, New Orleans, Louisiana, St. Cloud, Florida, El Paso, Texas, Winter Springs, Florida, Haines City, Florida, Davenport, Florida, Pensacola, Florida, Celebration, Florida, North Richland Hills, Texas, Mansfield, Texas, Lancaster, South Carolina, Watauga, Texas, Hurst, Texas, Crowley, Texas, Socorro, Texas, San Elizario, Texas, Fabens, Texas, Tallahassee, Florida, Augusta, Georgia, White Settlement, Texas, Weatherford, Texas, Southlake, Texas, Grapevine, Texas, Euless, Texas, Tornillo, Texas, Canutillo, Texas, Von Ormy, Texas, Universal City, Texas, Haltom City, Texas, Vinton, Texas, Van Horn, Texas, Monahans, Texas, Horizon City, Texas, Chaparral, Texas, Anthony, Texas, Schertz, Texas, Kerrville, Texas, Helotes, Texas, Newberry, South Carolina, Newark, New York, Saginaw, Texas, Chicago, Illinois, Keller, Texas, Winter Garden, Florida, Burleson, Texas, Benbrook, Texas, Westway, Texas, Uvalde, Texas, Pleasanton, Texas, Spring, Texas, Clint, Texas, Windcrest, Texas, Selma, Texas, Live Oak, Texas, Orlando, Florida, Converse, Texas, West Palm Beach, Florida, Texas City, Texas, Sugar Land, Texas, Rosenberg, Texas, Tampa, Florida, Pasadena, Texas, Humble, Texas, Sunrise, Florida, Spring Branch, Texas, St. Petersburg, Florida, Seguin, Texas, Boerne, Texas, Galena Park, Texas, Friendswood, Texas, Bellaire, Texas, Baytown, TX, San Marcos, Texas, New Braunfels, Texas, Lago Vista, Texas, Seabrook, Texas, Pearland, Texas, Missouri City, Texas, League City, Texas, Palm Beach, Florida, La Porte, Texas, Ormond Beach, Florida, Katy, Texas, Deer Park, Texas, Oldsmar, Florida, Taylor, Texas, Manor, Texas, Ocala, Florida, Hutto, Texas, Floresville, Texas, Cibolo, Texas, Melbourne, Florida, The Woodlands, Texas, Marathon, Florida, Round Rock, Texas, Longwood, Florida, Pflugerville, Texas, Lockhart, Texas, Lakewood Ranch, Florida, Lakeway, Texas, Miramar, Florida, Lake Mary, Florida, Buda, Texas, Lehigh Acres, Florida, Kissimmee, Florida, Bastrop, Texas, Panama City, Florida, Key West, Florida, Wylie, Texas, Key Largo, Florida, The Colony, Texas, Jupiter, Florida, McKinney, Texas, DeLand, Florida, Jacksonville, Florida, Irving, Texas, Deltona, Florida, Grand Prairie, Texas, Hollywood, Florida, Gainesville, Georgia, Carrollton, Texas, Hialeah, Florida, Fort Lauderdale, Florida, Allen, Texas, Port St. Lucie, Florida, Fort Myers, Florida, Florham Park, New Jersey, Rockford, Illinois, Fernandina Beach, Florida, Naperville, Illinois, Richardson, Texas, Elgin, Illinois, Mesquite, Texas, Dallas, Texas, Lewisville, Texas, Coral Gables, Florida, Flower Mound, Texas, Coral Springs, Florida, Columbus, Georgia, Lakeland, Florida, Cocoa, Florida, Bonita Springs, Florida, Boca Raton, Florida, Kyle, Texas, Georgetown, Texas, Clearwater, Florida, Dripping Springs, Texas, Cape Coral, Florida, Atlanta, Georgia, Cedar Park, Texas, Clermont, Florida, Rowlett, Texas, Gainesville, Florida, Albany, Georgia, Denton, Texas, Joliet, Illinois, Conroe, Texas, Liberty Hill, Texas, Leander, Texas, Elgin, Texas, Peoria, Illinois, Garland, Texas, Aurora, Illinois, Frisco, Texas, Flowing Wells, Arizona, Florence, Arizona, Bartow, Florida, Winter Haven, Florida, Virginia Beach, Virginia, Auburndale, Florida, Plant City, Florida, Valrico, Florida, Lithia, Florida, Ruskin, Florida, Temple Terrace, Florida, Seminole, Florida, Gulfport, Florida, Pinellas Park, Florida, Plantation, Florida, Southaven, Mississippi, Mulberry, Florida, Sun City Center, Florida, Apollo Beach, Florida, Riverview, Florida, Tarpon Springs, Florida, Madeira Beach, Florida, Belleair, Florida, Largo, Florida, Pembroke Pines, Florida, Pompano Beach, Florida, Lake Alfred, Florida, Seffner, Florida, Treasure Island, Florida, Deerfield Beach, Florida, Port St. John, Florida, Merritt Island, Florida, New Haven, Connecticut, Indian Harbour Beach, Florida, Satellite Beach, Florida, Brandon, Florida, Safety Harbor, Florida, Palm Harbor, Florida, Dunedin, Florida, Jackson, Mississippi, Hallandale Beach, Florida, Davie, Florida, Cape Canaveral, Florida, Hattiesburg, Mississippi, West Melbourne, Florida, Gulfport, Mississippi, Midway, Florida, Green Cove Springs, Florida, Weston, Florida, Newport News, Virginia, Cocoa Beach, Florida, Newark, Delaware, Rockledge, Florida, Indialantic, Florida, Quincy, Florida, Havana, Florida, Jacksonville Beach, Florida, Atlantic Beach, Florida, Casselberry, Florida, New Bedford, Massachusetts, Viera, Florida, Grant, Florida, Melbourne Beach, Florida
Remote Type: Remote
Time Type: Full time
Job Description
Job Description:
Title: Account Manager – Employee Benefits
Work Mode: Remote/ Eastern and Central Times Zones Only | Location/Supporting: Longwood, FL | Experience: Level-Funded and Self-Funded Plans
Supporting: Shared Services - provides service support to other IOA account teams during their first 3-6 months with account management and service.
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: Responsible for IOA Benefits Account Management activities under Producer direction. Responsibilities include client service and communication, team leadership, directing daily tasks and work activities of Account Coordinators, team and individual productivity, quality, and service levels, implementation of client benefits administrative processes, tracking, renewals, new client setup, data management/entry, Producer communication, team and individual professional development, identification of sales opportunities, and upholding IOA core values.
Key Responsibilities:
Client Management: Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.
Client Service: Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.
Team Leadership: Lead the account team with a strong work ethic, positive attitude, and willingness to assist others.
Daily Activities: Direct daily activities of Account Coordinator(s), assign tasks, communicate expectations, monitor execution, and recommend corrective actions.
Business Growth: Identify and act on sales opportunities to grow IOA business.
New Business Setup: Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings.
Renewal Process: Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings.
Client Relationships: Build and improve client relationships, seek feedback, and implement improvements.
Intermediary Role: Advocate for clients and carriers to ensure mutually beneficial outcomes.
Value-Added Solutions: Identify and implement value-added solutions for clients.
Professional Development: Support team training and development, promote a positive work environment, and seek continuous improvement.
Communication: Maintain transparent communication with Producers and team members.
Compliance: Ensure adherence to company policies and industry standards.
Champion IOA core values and demonstrate integrity and leadership.
Ideal Candidate Qualifications:
5+ years of industry experience
Required active licensing
Exceptional customer service and communication skills
Strong organizational, delegation, and decision-making skills
High accuracy in handling large work volumes
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is 70-90K annually, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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