Account Manager- Commercial Insurance

Location: Florida (Remote), Palm Bay. Florida, Monticello, Florida, St. Johns, Florida, Oviedo, Florida, Titusville, Florida, Crawfordville, Florida, Sanford, Florida, Poway, California, Oceanside, California, La Jolla, California, Escondido, California, Carlsbad, California, Universal City, California, Toluca Lake, California, Sherman Oaks, California, Walnut Creek, California, Castro Valley, California, Middleburg, Florida, Apopka, Florida, San Fernando, California, North Hollywood, California, Sunnyvale, California, Savannah, Georgia, Rincon, Georgia, Hilton Head Island, South Carolina, Georgetown, South Carolina, Studio City, California, Beverly Hills, California, Beaufort, South Carolina, South Elgin, Illinois, Saint Charles, Illinois, West Hollywood, California, Van Nuys, California, Hollywood, California, Santa Clara, California, Concord, California, Schaumburg, Illinois, Bartlett, Illinois, Barrington, Illinois, Wilmington Island, Georgia, Ladson, South Carolina, West Chicago, Illinois, Roselle, Illinois, Lake in the Hills, Illinois, Upland, California, San Dimas, California, Streamwood, Illinois, Hanover Park, Illinois, Geneva, Illinois, Carol Stream, Illinois, Algonquin, Illinois, Norco, California, Diamond Bar, California, Chino, California, Charter Oak, California, Lake Charles, Louisiana, Fairport, New York, Vestavia Hills, Alabama, Hoffman Estates, Illinois, Carpentersville, Illinois, Rancho Cucamonga, California, Woodbury, New Jersey, Willingboro, New Jersey, Thomasville, Georgia, Suwanee, Georgia, Roswell, Georgia, Pleasant Grove, Alabama, Pomona, California, Pedley, California, Glen Avon. California, Claremont, California, Apple Valley, California, Winder, Georgia, Tifton, Georgia, Snellville, Georgia, Perry, Georgia, Montclair, California, La Verne, California, Chino Hills, California, Mission Viejo, California, Kenner, Louisiana, Trussville, Alabama, Sugar Hill, Georgia, South Fulton, Georgia, Pennsauken, New Jersey, Mira Loma, California, Lafayette, Louisiana, Glendale, California, Warner Robins, Georgia, Valdosta, Georgia, Toccoa, Georgia, Philadelphia, Pennsylvania, Mountain Brook, Alabama, Marlton, New Jersey, Monroe, Georgia, Marietta, Georgia, Loganville, Georgia, Lilburn, Georgia, Irondale, Alabama, Hueytown, Alabama, Lindenwold, New Jersey, Dothan, Alabama, Decatur, Alabama, Daphne, Alabama, Cordele, Georgia, Centerville, Georgia, Cairo, Georgia, Buford, Georgia, Bessemer, Alabama, Bellmawr, New Jersey, Homewood, Alabama, Gardendale, Alabama, Fairfield, Alabama, Duluth, Georgia, Douglas, Georgia, Camden, New Jersey, Bainbridge, Georgia, Athens, Georgia, Norcross, Georgia, Mountain Park, Georgia, Haddonfield, New Jersey, Gloucester City, New Jersey, Dawson, Georgia, Audubon, New Jersey, Americus, Georgia, Moultrie, Georgia, Maple Shade, New Jersey, Lawrenceville, Georgia, Eufaula, Alabama, Collingswood, New Jersey, Cinnaminson, New Jersey, Barstow, California, Auburn, Alabama, Alpharetta, Georgia, Temple City, California, Taft, California, Simi Valley, California, Thousand Oaks, California, Spring Valley, California, San Marino, California, Tustin Foothills, California, Tustin, California, South El Monte, California, Sierra Madre, California, Santa Maria, California, San Juan Capistrano, California, Westlake Village, California, South Pasadena, California, Santa Paula, California, San Gabriel, California, San Clemente, California, Rancho San Diego, California, Oxnard, California, Lemon Grove, California, Lake Forest, California, Laguna Hills, California, Laguna Beach, California, La Canada Flintridge, California, Imperial Beach, California, Fillmore, California, Camarillo, California, Rosemead, California, Newport Beach, California, Monrovia, California, Lompoc, California, Laguna Woods, California, La Presa, California, Dana Point, California, Costa Mesa, California, Chula Vista, California, Bostonia, California, Rancho Santa Margarita, California, Port Hueneme, California, National City, California, Monterey Park, California, Laguna Niguel, California, La Mesa, California, El Cajon, California, Coronado, California, Bonita, California, Altadena, California, Santee, California, Moorpark, California, Lakeside, California, Isla Vista, California, Westminster, California, Goleta, California, El Monte, California, Carpinteria, California, Arcadia, California, Alhambra, California, West Columbia, South Carolina, Wilkes-Barre, Pennsylvania, Union, South Carolina, Scranton, Pennsylvania, Orangeburg, South Carolina, Oneonta, New York, Lexington, South Carolina, Lancaster, South Carolina, Ithaca, New York, Endwell, New York, Endicott, New York, Dunmore, Pennsylvania, Cortland, New York, Clinton, South Carolina, Irondequoit, New York, Geneva, New York, Canandaigua, New York, Sumter, South Carolina, Rock Hill, South Carolina, North Augusta, South Carolina, Kingston, Pennsylvania, Johnson City, New York, Greece, New York, Forest Acres, South Carolina, Elmira, New York, Carbondale, Pennsylvania, Batavia, New York, Newberry, South Carolina, Newark, New York, Nanticoke, Pennsylvania, Irmo, South Carolina, Dentsville, South Carolina, Cayce, South Carolina, Brighton, New York, Back Mountain, Pennsylvania, Auburn, New York, Aiken, South Carolina, Neptune City, New Jersey, Red Bank, New Jersey, Lakewood, New Jersey, Beachwood, New Jersey, Eatontown, New Jersey, Freehold, New Jersey, Howell, New Jersey, Ramtown, New Jersey, East Brunswick, New Jersey, Old Bridge, New Jersey, Toms River, New Jersey, Asbury Park, New Jersey, Miramar, Florida, Lehigh Acres, Florida, Panama City, Florida, Mount Pleasant, South Carolina, North Charleston, South Carolina, DeLand, Florida, Deltona, Florida, Hollywood, Florida, Hialeah, Florida, Port St. Lucie, Florida, Rockford, Illinois, Naperville, Illinois, Union City, California, San Lorenzo, California, Coral Springs, Florida, Lakeland, Florida, Wilmington, North Carolina, Dearborn, Michigan, Ann Arbor, Michigan, Milpitas, California, Livermore, California, Hayward, California, Clearwater, Florida, Cape Coral, Florida, Clermont, Florida, Gainesville, Florida, Sterling Heights, Michigan, Joliet, Illinois, San Ramon, California, Fremont, California, Fairview, California, Ashland, California, Fayetteville, North Carolina, Cary, North Carolina, Peoria, Illinois, Aurora, Illinois, Newark, California, Dublin, California, Danville, California, Cherryland, California, Alamo, California, Wilmington, Delaware, Waldorf, Maryland, Virginia Beach, Virginia, Toledo, Ohio, Rochester, New Hampshire, Wheeling, West Virginia, Parkersburg, West Virginia, South Portland, Maine, Saint Paul, Minnesota, Rochester, New York, Reading, Pennsylvania, Pittsburgh, Pennsylvania, Portland, Maine, Owensboro, Kentucky, New Haven, Connecticut, Manchester, New Hampshire, Lexington, Kentucky, Newport News, Virginia, Newark, Delaware, Morgantown, West Virginia, Louisville, Kentucky, Fredrick, Maryland, New Bedford, Massachusetts, Nashua, New Hampshire, Germantown, Maryland, Norfolk, Virginia, Minneapolis, Minnesota, Middletown, Delaware, Lewiston, Maine, Huntington, West Virginia, Dover, Delaware, Covington, Kentucky, Duluth, Minnesota, Derry, New Hampshire, Columbia, Maryland, Cleveland, Ohio, Cambridge, Massachusetts, Brooklyn Park, Minnesota, Concord, New Hampshire, Columbus, Ohio, Bloomington, Minnesota, Bear, Delaware, Baltimore, Maryland, Erie, Pennsylvania, Cincinnati, Ohio, Charleston, West Virginia, Bridgeport, Connecticut, Arlington, Virginia, Allentown, Pennsylvania, Alexandria, Virginia, Chesapeake, Virginia, Bowling Green, Kentucky, Bangor, Maine, Auburn, Maine, Akron, Ohio, Sarasota, Florida, Caldwell, Idaho, Casper, Wyoming, Murfreesboro, Tennessee, Clarksville, Tennessee, Albuquerque, New Mexico, Chattanooga, Tennessee, Knoxville, Tennessee, Memphis, Tennessee, Texas (Remote), Tennessee (Remote), Pennsylvania (Remote), Virginia (Remote), North Carolina (Remote), West Virginia (Remote), New Hampshire (Remote), Maryland (Remote), Maine (Remote), Louisiana (Remote), Delaware (Remote), South Carolina (Remote), Ohio (Remote), New Mexico (Remote), New Jersey (Remote), Minnesota (Remote), Illinois (Remote), Georgia (Remote), California (Remote), New York (Remote), Michigan (Remote), Kentucky (Remote), Connecticut (Remote), Alabama (Remote), Austin, Texas, Paterson, New Jersey, Newark, New Jersey, Plano, Texas, Laredo, Texas, Elizabeth, New Jersey, Edison, New Jersey, Fort Worth, Texas, Palm Coast, Florida, Corpus Christi, Texas, Miami, Florida, Daytona Beach, Florida, Lubbock, Texas, Warren, Michigan, Buffalo, New York, San Antonio, Texas, Tuscaloosa, Alabama, Miami Beach, Florida, St. Augustine, Florida, Houston, Texas, Hoover, Alabama, Arlington, Texas, Shreveport, Louisiana, Metairie, Louisiana, Detroit, Michigan, Windermere, Florida, Jersey City, New Jersey, Winter Park, Florida, Brookhaven, New York, Hempstead, New York, New York, New York, Huntsville, Alabama, Grand Rapids, Michigan, St. Cloud, Florida, New Orleans, Louisiana, El Paso, Texas, Winter Springs, Florida, Haines City, Florida, Greenville, South Carolina, Davenport, Florida, Celebration, Florida, Pensacola, Florida, Greensboro, North Carolina, Durham, North Carolina, Charlotte, North Carolina, North Richland Hills, Texas, Mansfield, Texas, Winston-Salem, North Carolina, Summerville, South Carolina, Burbank, California, Watauga, Texas, Hurst, Texas, Crowley, Texas, Socorro, Texas, San Elizario, Texas, Fabens, Texas, Tallahassee, Florida, White Settlement, Texas, Augusta, Georgia, Weatherford, Texas, Southlake, Texas, Santa Ana, California, Grapevine, Texas, Euless, Texas, Tornillo, Texas, Canutillo, Texas, Von Ormy, Texas, Universal City, Texas, Haltom City, Texas, Vinton, Texas, Van Horn, Texas, Monahans, Texas, Irvine, California, Horizon City, Texas, Anaheim, California, Chaparral, Texas, Anthony, Texas, Schertz, Texas, Kerrville, Texas, Helotes, Texas, Saginaw, Texas, Keller, Texas, Chicago, Illinois, Burleson, Texas, Winter Garden, Florida, Benbrook, Texas, Westway, Texas, Uvalde, Texas, Pleasanton, Texas, Spring, Texas, Clint, Texas, Windcrest, Texas, Selma, Texas, Live Oak, Texas, Los Angeles, California, Converse, Texas, Orlando, Florida, Texas City, Texas, West Palm Beach, Florida, Sugar Land, Texas, Rosenberg, Texas, Torrence, California, Pasadena, Texas, Tampa, Florida, Humble, Texas, Syracuse, New York, Spring Branch, Texas, Sunrise, Florida, Seguin, Texas, St. Petersburg, Florida, Boerne, Texas, Galena Park, Texas, Santa Barbara, California, Friendswood, Texas, San Diego, California, Bellaire, Texas, Sacramento, California, San Jose, California, San Marcos, Texas, Long Beach, California, New Braunfels, Texas, Fresno, California, Lago Vista, Texas, San Francisco, California, Seabrook, Texas, Islip, New York, Pearland, Texas, Bakersfield, California, Missouri City, Texas, Pleasanton, California, League City, Texas, Pasadena, California, La Porte, Texas, Palm Beach, Florida, Katy, Texas, Ormond Beach, Florida, Deer Park, Texas, Ontario, California, Taylor, Texas, Oldsmar, Florida, Manor, Texas, Ocala, Florida, Hutto, Texas, Floresville, Texas, Mobile, Alabama, Cibolo, Texas, Melbourne, Florida, The Woodlands, Texas, Marathon, Florida, Round Rock, Texas, Longwood, Florida, Pflugerville, Texas, Lockhart, Texas, Lakewood Ranch, Florida, Lakeway, Texas, Lake Mary, Florida, Buda, Texas, Kissimmee, Florida, Bastrop, Texas, Key West, Florida, Wylie, Texas, Key Largo, Florida, The Colony, Texas, Jupiter, Florida, McKinney, Texas, Jacksonville, Florida, Irving, Texas, Grand Prairie, Texas, Gainesville, Georgia, Carrollton, Texas, Fort Lauderdale, Florida, Allen, Texas, Fort Myers, Florida, Florham Park, New Jersey, Fernandina Beach, Florida, Farmingdale, New Jersey, Encino, California, Richardson, Texas, Elgin, Illinois, Mesquite, Texas, Dallas, Texas, Lewisville, Texas, Coral Gables, Florida, Flower Mound, Texas, Columbus, Georgia, Columbia, South Carolina, Cocoa, Florida, Cherry Hill, New Jersey, Charleston, South Carolina, Bonita Springs, Florida, Boca Raton, Florida, Kyle, Texas, Birmingham, Alabama, Georgetown, Texas, Binghamton, New York, Dripping Springs, Texas, Atlanta, Georgia, Cedar Park, Texas, Aliso Viejo, California, Rowlett, Texas, Albany, Georgia, Denton, Texas, Conroe, Texas, Liberty Hill, Texas, Leander, Texas, Elgin, Texas, Garland, Texas, Frisco, Texas, Catalina Foothills, Arizona, Casa Grande, Arizona, Catalina, Arizona, Casas Adobes, Arizona, Bartow, Florida, Winter Haven, Florida, Auburndale, Florida, Plant City, Florida, Valrico, Florida, Lithia, Florida, Ruskin, Florida, Temple Terrace, Florida, Seminole, Florida, Gulfport, Florida, Pinellas Park, Florida, Plantation, Florida, Mulberry, Florida, Sun City Center, Florida, Apollo Beach, Florida, Riverview, Florida, Tarpon Springs, Florida, Madeira Beach, Florida, Belleair, Florida, Largo, Florida, Pembroke Pines, Florida, Pompano Beach, Florida, Lake Alfred, Florida, Seffner, Florida, Treasure Island, Florida, Deerfield Beach, Florida, Port St. John, Florida, Merritt Island, Florida, Indian Harbour Beach, Florida, Satellite Beach, Florida, Brandon, Florida, Safety Harbor, Florida, Palm Harbor, Florida, Dunedin, Florida, Hallandale Beach, Florida, Davie, Florida, Cape Canaveral, Florida, West Melbourne, Florida, Midway, Florida, Green Cove Springs, Florida, Weston, Florida, Cocoa Beach, Florida, Rockledge, Florida, Indialantic, Florida, Quincy, Florida, Havana, Florida, Jacksonville Beach, Florida, Atlantic Beach, Florida, Casselberry, Florida, Viera, Florida, Grant, Florida, Melbourne Beach, Florida

Time Type: Full time

Job Description

Job Description:

Commercial Insurance Account Manager 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 

About the Role:

We are seeking insurance professionals with 2 to 5 years of commercial insurance experience and an active P&C license, for current and future opportunities within our Account Management career path based on experience and licensing. Multiple experience levels considered, including Account Associate, Senior Account Associate and Account Manager Associate opportunities.

Provide administrative, technical, and customer service support to the account team and assigned clients. This role ensures accurate policy processing, supports new and renewal business, and maintains high service standards while minimizing risk exposure.

The scope, autonomy, and complexity of responsibilities increase by level, ranging from task execution (Account Associate) to independent account management and technical advisory (Account Manager Associate).

Core Responsibilities (All Levels)

Client Service & Support

• Deliver proactive, responsive service to clients and internal teams
• Communicate workload status and resolve service requests efficiently
• Support strong client and team relationships

Policy Administration

• Process endorsements, audits, cancellations, reinstatements
• Manage certificates, ID cards, binders, invoices, and related documents
• Support policy issuance and documentation accuracy

Business & Renewal Support

• Assist or lead new and renewal business processes
• Prepare submissions and proposals
• Gather underwriting information and documentation

Systems & Workflow Management

• Maintain accurate client and policy data in systems
• Monitor activities and ensure timely task completion

Billing & Compliance

• Resolve billing discrepancies and support collections
• Ensure adherence to policies and minimize errors & omissions exposure

Level Differentiation

Account Associate (AA) (Non-Exempt)– Foundational

• Executes transactional and administrative tasks
• Supports workflows under close supervision
• Assists with submissions and policy processing
• Focused on accuracy, timeliness, and task completion

Senior Account Associate (SAA) (Non-Exempt)– Intermediate

• Independently manage small or low-complexity accounts
• Tracks renewals and ensures timely processing
• Performs underwriting preparation and loss run analysis
• Evaluates and negotiates coverage/pricing
• Prepares proposals and binds coverage
• Provides guidance to junior staff

Account Manager Associate (AMA) (Exempt) – Advanced

• Operates with minimal supervision and increased autonomy
• Manages full customer service lifecycle (billing, claims, coverage)
• Leads renewal strategy, negotiation, and execution
• Performs in-depth coverage analysis and advisory support
• Handles more complex accounts and escalations
• Demonstrates advanced technical expertise and leadership

Differences Summary

• Account Associate: Task-driven, execution-focused, entry-level support
• Senior Account Associate: Independent contributor, analytical, manages smaller accounts
• Account Manager Associate: Advanced expertise, owns client experience, near Account Manager level

What We Offer: 

• Competitive salaries and bonus potential 

• Company-paid health insurance 

• Paid holidays, vacations, and sick time 

• 401K with employer match 

• Professional growth and career progression opportunities 

• Respectful culture and work/family life balance 

• Community service commitment 

• Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

• 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is 45-75K annually, depending on role, experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.