Executive Assistant (Job ID: TYJSAM1EA)

Location: Remote

IMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH


   

About the Client:

 

Our client is a fast-growing water, fire, and mold restoration company based in Charlotte, NC. Founded by a sharp, business-minded former Private Equity analyst, the business combines high-level analytical strategy with essential home restoration services. Operating with a data-driven approach, the business is scaling rapidly and preparing for regional expansion into new cities. 

 

About the Role:

 

This is the CEO’s first Executive Assistant hire—a high-impact position designed for a top-tier operational partner. In this role, your main objective is to act as a force multiplier by taking operational and administrative tasks directly off the CEOs plate. You will take ownership of high-stakes call screening, insurance coordination, back-office operations, SOP development, and dashboard tracking—directly freeing up the Founder to step out of day-to-day admin and focus on high-level strategy and scaling the business. 

 

Key Responsibilities

 

• Executive Time Recovery & Task Offloading: Proactively identify and take ownership of recurring operational and administrative tasks on the CEO’s to-do list, clearing schedule bottlenecks and maximizing leadership bandwidth.
• Revenue-Critical Lead Screening & Phone Management: Handle high-value incoming calls, screen homeowners, and manage lead platforms to validate leads, directly protecting company ROI.
• Insurance & Field Coordination: Manage communications with insurance adjusters, track invoicing, and coordinate between office operations and field technicians regarding job estimates.
• SOP Creation & Systems Documentation: Partner with the CEO to build out structured, scalable Standard Operating Procedures (SOPs) for operational managers and field technicians to streamline delegation.
• Dashboard Building & Data Analytics: Design, build, and maintain KPI dashboards to track sales pipelines, operational metrics, and revenue data into actionable insights.
• Process Automation & AI Integration: Utilize AI tools (e.g., Claude) and modern software to automate Google review collections, streamline back-office systems, and build scalable processes.

 

Qualifications & Skills

 

• High Capability & Ownership Mindset: A sharp, proactive problem-solver who anticipates the CEOs needs, takes true ownership of delegated tasks, and operates with high autonomy.
• AI-Forward & Tech-Savvy: Tech-fluid professional eager to leverage cutting-edge AI tools (Claude) and modern software to build dashboards, automate tasks, and design scalable systems.
• Exceptional Communication Skills: Clear, confident, and professional spoken and written English. Comfortable communicating across all levels—from the CEO and field managers to technicians, homeowners, and insurance adjusters.
• Data & Business Literacy: Comfortable managing metrics, tracking pipelines, and translating raw operational data into clear business reporting.