Customer Service Representative (Job ID: VR1000)

Location: Remote

IMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH

💼 We’re Hiring: Customer Service

📋 Job Information

• Job Title: Customer Service

• Job ID: VR1000

• Industry: Home Services / Virtual Assistant Services

• Location: Mexico

• Job Status: Full Time

• Work Schedule: 5 days per week, 9 hours per day, 1 hour lunch, two 15-minute breaks, Pacific Standard Time (PST)

• Compensation: $1000 per month

• Target Start Date: ASAP

🧩 Role Overview

• This role supports U.S.-based home services businesses by handling inbound customer calls and booking appointments.

• The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.

🏢 About the Client

• The client is a U.S.-based virtual assistant company that provides inbound call handling and appointment setting services.

• They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.

🎧 About the Role

• The role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.

• Full training is provided on call scripts, customer handling, and booking procedures.

📌 Key Responsibilities

• Answer inbound calls from prospective customers in a professional and friendly manner

• Represent the client as if working directly in their office

• Use the client’s standard greeting and approved scripts

• Accurately answer customer inquiries about services

• Book appointments using the client’s CRM or scheduling platform

• Take detailed call summary notes during each interaction

• Record customer contact information, inquiry details, and relevant notes

• Send complete and accurate call summaries to the client after each call

• Send follow-up text messages or emails when required

• Maintain high accuracy and attention to detail at all times

🕒 Work Schedule & Shift Assignment

• Business operates 7 days per week based on client demand

• Available shifts (all times in PST):

  • 5:00 AM – 2:00 PM

  • 7:00 AM – 4:00 PM

  • 8:00 AM – 5:00 PM

  • 11:00 AM – 8:00 PM

• Rest days vary depending on client needs

• Common rest day combinations include:

  • Monday–Sunday

  • Tuesday–Wednesday

  • Thursday–Friday

• Saturday–Sunday off is possible depending on client assignment

• Final shift assignment is determined after the 2-week training period based on call volume and coverage requirements

• Flexibility with scheduling is required

🛠️ Qualifications & Skills

• Internet speed of at least 40 Mbps with low latency

• Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM

• Reliable backup power source

• Previous BPO or call center experience preferred

• Ability to multitask while managing calls and documentation

• Strong spoken and written English communication skills

• Confidence communicating directly with U.S.-based clients

• Excellent attention to detail with accurate data entry

• Willingness to receive feedback and make adjustments

• Flexible, dependable, and able to adapt to changing schedules

• Motivated, hardworking, and eager to add value

Submit your application today and take the first step toward your next great opportunity!