Bilingual Dispatch/Logistic Coordinator (Job ID: AADBEN2)

Location: Remote

IMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

• C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
• PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH 

About the Client:

The client provides 24/7 remote oilfield dispatch services for trucking companies operating across high-activity oilfields throughout the United States. Their team manages dispatch operations, monitors transportation & monitoring systems, and helps keep trucks moving safely and efficiently with minimal downtime. As the company continues to grow, they are committed to building a reliable, long-term team by investing in employee development, recognizing strong performance, and creating opportunities for career advancement.

About the Role:

The Bilingual Dispatch Coordinator will play a critical role in supporting drivers, customers, and field operations during overnight & daytime shifts. This position requires someone who can remain calm under pressure, make sound decisions in fast-paced situations, and provide exceptional customer service while coordinating logistics. The ideal candidate is tech-savvy, highly organized, eager to learn, and motivated to grow into future leadership opportunities within the company.

Key Responsibilities

Dispatch Operations

• Coordinate drivers and dispatch activities for oilfield transportation operations.
• Monitor dispatch schedules and ensure timely driver assignments.
• Assist drivers with routing, ticket issues, and operational challenges.
• Help drivers safely reach job sites across multiple U.S. states.

Customer & Driver Support

• Answer inbound phone calls from drivers, customers, consultants, and field personnel.
• Resolve customer concerns professionally, even in high-pressure situations.
• Communicate effectively with multiple stakeholders while maintaining excellent customer service.

Logistics & Administrative Support

• Review and audit dispatch tickets for billing accuracy.
• Perform safety and weather checks before dispatching drivers.
• Maintain accurate records within CRM and dispatch software.
• Utilize Google Workspace and internal systems to manage daily operations.

Problem Solving & Decision Making

• Identify operational issues and make informed decisions to keep operations running smoothly.
• Prioritize multiple tasks in a fast-paced environment.
• Take ownership of assigned responsibilities and continuously seek process improvements.

Qualifications & Skills

Must

• Excellent verbal and written English with a neutral or near-neutral accent.
• Fluent Spanish communication skills.
• Previous experience in logistics, dispatching, transportation, or customer service.
• Strong computer skills and the ability to quickly learn new software.
• Ability to work and learn multiple software platforms across different clients.
• Experience using CRM platforms or similar business systems.
• Proficiency with Google Workspace.
• Excellent communication and problem-solving skills.
• Ability to work overnight shifts (initial schedule: Monday through Thursday, 7:30 PM – 7:30 AM Central Time, including a one-hour lunch break).
• Reliable & redundant backup internet connection and a quiet home office.

Preferred

• Previous dispatch or trucking industry experience.
• Experience supporting transportation or oil & gas operations.
• Familiarity with dispatch software and ticket management systems.
• Sales or business development experience is a plus for future growth opportunities.
• Experience working remotely with U.S.-based teams.

Personality Traits

• Proactive and self-motivated.
• Strong decision-maker with sound judgment.
• Highly organized and detail-oriented.
• Calm under pressure and resilient in demanding situations.
• Customer-focused with excellent interpersonal skills.
• Ability to work well with the team.
• Quick learner with a strong sense of ownership.
• Ambitious and interested in long-term career growth.
• Team player with a positive attitude and willingness to adapt.