Client Support & Onboarding Specialist

Location: Pretoria, Gauteng, za, Remote

Company Description

At Infotelligent, we help companies scale their growth. We are a B2B data start-up building best-in-class buyer intelligence platform rooted in machine learning and backed by serious human genius. We believe the current B2B data landscape lacks innovation, and we are poised to change that.

Funded by some of the fastest-growing B2B companies in the U.S., we have ambitious goals. We value ingenuity, creativity, and out-of-the-box thinking, and we expect to walk the path to our goals with like-minded individuals. As such, if you are an independent self-starter who takes initiative, we want to meet you.

Infotelligent is an exciting company where you will learn to be a world-class sales professional – we are expanding our sales team to fuel our growth.

Job Description

As a Client Support & Onboarding Specialist, you will be the first point of contact for new clients and play a critical role in their journey with our company. Your primary focus will be to provide exceptional support and guidance during the onboarding process, ensuring a smooth and efficient experience for our clients. Additionally, you will handle ongoing support queries to maintain high client satisfaction.

Key Responsibilities:
1) Client onboarding via Zoom calls and ongoing assistance during onboarding period

2) Client Support via email, Intercom, and Zoom calls

3) Knowledgebase maintenance

Qualifications

• Minimum 2 years of experience in client support, customer service, or a related role.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills and attention to detail.
• Knowledge of Excel

Additional Information

WORKING HOURS: 9 AM - 6 PM in the EST time zone