Application Support Engineer – Simulation Tools

Location: Lisbon, Lisbon, pt, Remote

Company Description

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

We are looking for an Application Support Engineer to ensure the stable and efficient operation of a portfolio of simulation tools. You will be responsible for delivering high‑quality application services while ensuring SLA commitments to end users.

Key responsibilities

• End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others).
• Provide advanced functional support to users, including topics related to application, server and database interactions.
• Analyze, test and document the installation of complex software on end‑user environments.
• Manage and follow up software deployments (inventory, monitoring, CMDB updates).
• Coordinate upgrades and large‑scale rollouts of new software versions.
• Support and challenge end‑user requests in collaboration with the Service Desk.
• Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix).
• Manage critical incidents and escalations.
• Monitor application stability and license usage.
• Work with software vendors and internal teams to troubleshoot and resolve issues.
• Contribute to projects related to industrial constraints, security, compliance and application governance.

Qualifications

• 3 to 7 years of experience in Application Support or similar technical roles.
• Experience supporting technical or scientific applications, ideally simulation tools.
• Knowledge of Windows environments, software deployment and licensing concepts.
• Strong analytical and troubleshooting skills.
• Good communication skills and a user‑oriented mindset.
• Fluent technical English (written and spoken).