Customer Support Specialist

Department: Global Customer Support

Employment Type: Full Time

Location: Kathmandu, Bagmati Province, Nepal, Remote

Key Responsibilities

• Responding to phone calls, emails, and chat messages. 
• Quickly and efficiently resolving customer issues. 
• Processing returns, exchanges, and customer complaints. 
• Keeping records of each interaction with customers. 
• Updating customer information in the CRM system. 
• Collecting and forwarding customer feedback to relevant departments. 
• Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise

• Strong digital literacy.
• Excellent data entry and writing skills.
  Good knowledge of Google products (Google Sheets, Google Docs).
• Product knowledge or willingness to learn E-hailing services, products & services, travel, and courier solutions.
• Strong verbal and written communication skills.
• Fluency in Nepali and English (both spoken and written).
• Fast and accurate typing skills (minimum 100 words per minute).
• Experience with Customer Support CRM tools such as Salesforce, Zendesk, or Zoho.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.
• Final benefits may vary depending on the location