CS Content Designer

Department: Customer Service Operational Excellence

Employment Type: Full Time

Location: New Delhi, National Capital Territory of Delhi, India, Hybrid

Key Responsibilities

• Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
• Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
• Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve. 
• Help evolve content guidelines and standards.

Skills, Knowledge & Expertise

• 1+ years of experience in either UX Writing, Content Design, or Knowledge Management. 
• Basic experience with analyzing support tickets or customer journey mapping (CJM).
• Strong written communication skills and attention to detail, which you can demonstrate through your portfolio. 
• Experience with iterating and improving content based on feedback, research, and data. 
• Strong cross-functional collaboration skills.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.