Consumer Telephone Interviewer (Remote)

Work from anywhere in the UK | £14.27 per hour* (£15.99 incl holiday pay)
Full or part-time
Evening and weekend shifts available

Spaces are limited, we encourage early applications as this role will close once we receive sufficient applications.

Are you looking for a role that fits around your life?

Do you want to build confidence, learn new skills and work on projects that make a real difference to society?

We’re increasing our remote consumer interviewing team and are looking for friendly, reliable people to join us. You’ll be helping us deliver important research projects for government agencies and organisations – all from the comfort of your own home.

About us

IFF is an award-winning social research agency, that helps organisations, businesses and individuals to make better informed decisions. We deliver best-in-class social research on topics that really matter, helping shape public policy and informing programmes and initiatives that make a difference to people’s lives.

Our values:

• Human first – we understand life happens and offer flexibility

• Independent & impartial – we let the evidence do the talking

• Making a difference – through the projects we take on and how we work

About the role

You’ll be working from home, carrying out high-quality telephone interviews on behalf of our clients and research team. You’ll follow a guided script and recording responses accurately, for example, calling recent UK University graduates about their career paths for a government study.

This isn’t cold calling, it’s important work to capture information and support research, you’ll need to show confidence, build rapport, listen carefully, ask questions and capture answers.

This is a fully remote role. You’ll need a computer/laptop, a USB headset and an Ethernet connection.

This is a UK based role and you must be able to work from a UK location.

Shifts available:

Once you’ve completed your paid training, you can book shifts weekly:

• Weekday evenings (Monday - Friday): Start between 3 - 5pm, finish by 7 - 9pm

• Saturdays: 10am - 6pm, or you can do shorter shifts 10am – 2pm or 2pm – 6pm

• Sundays: 11am - 6pm, or you can do shorter shifts 11am – 3pm or 2pm – 6pm

Pick shifts on our booking portal that work for you; there will be an abundance of shifts; its about selecting ones to suit your earning needs and lifestyle.

Optional daytime B2B shifts may become available later.

About you

• Great people skills – you enjoy speaking to a variety of people

• Confident using a computer and noting down information accurately

• Reliable and able to work towards targets

• Ideally, some phone-based experience (customer service, sales or similar), but not required as full training provided

• A quiet home working space and broadband connection

What’s in it for you?

• Flexible shifts – full or short evening and weekend shifts to suit your schedule

• Work from anywhere in the UK

• Above Real Living Wage – £14.27 per hour + holiday pay (£15.99 + bonuses) after training

• Full training & daily support – we set you up for success

• Achievable bonuses

• A friendly, supportive team culture – plus social activities & wellbeing resources

Whats next?
You’ll need to complete our application form, which includes six key criteria that must be met (these are knockout questions, and you won’t progress if you don’t meet them).

You’ll answer additional questions to help us understand your experience and preferred ways of working, followed by a short diversity monitoring form.

You’ll then be sent a link to our virtual video assessment, which focuses on your customer service and telephone skills. We’ll make our decision based on these outcomes.
If youre successful at this stage youll be invited for a paid live trial training session.

*please note: Your live trial and training period will be paid at our training rate of £12.71 plus holiday. If you successfully pass the training period youll be paid at the hourly rate of £14.27 plus holiday..