Billing and Domain Service Specialist

Location: Remote

Department: Customer Experience

Job summary: 

At managed.com were a remote-first, global team. Were also AI-first, so finding practical ways to use AI is part of every role here.

This role of the Billing and Domain Service Specialist is the primary customer contact during the customer onboarding process (from Registration to Go Live), clarifying, completing or correcting information contained on the registration forms, communicating expectations and schedules to the customer, and ensuring that the onboarding process flows smoothly. This role is also responsible for enhancing the level of engagement the customer feels during the onboarding process, thus improving the registration to go-live ratio.

Schedule: 

• 11:00 am - 7:30 pm EST, Monday - Friday
• 10:00 AM - 7:00 PM EST, Sunday - Thursday

What you’ll do: 

• Facilitate the onboarding process for new customers by gathering all necessary billing information and documentation
• Resolve any billing related issues or obstacles that arise for customers
• Enter billing-related data into the system with a high level of accuracy to prevent errors and discrepancies in customer invoices
• Identify opportunities to streamline the onboarding process, enhance efficiency, and improve the overall customer experience during the billing setup
• Ensure compliance with data protection and privacy regulations when handling sensitive billing information
• Provide training and guidance to customers on how to navigate the billing system, access invoices, and understand their billing details
• Support other tasks or projects as assigned to meet team and business needs

About you:

• Minimum one year of work experience in the billing department,
• Work experience with billing systems and the most known payment gateways 
• Excellent customer service skills,
• Excellent written and verbal communication skills in English
• Strong interpersonal, organizational, and time management skills.

What we offer:

• Remote-first work, with team members across many countries
• Competitive pay, benchmarked against the markets we hire in
• Room to grow, with real ownership of your work and support for professional development
• Flexibility in how and when you work, within the core hours your team needs
• Access to the AI tools you need to do work, and the room to experiment with them
• Room to grow, with real ownership of your work and support for professional development

About us:

Managed.com is the company behind a family of specialist brands spanning business technology, infrastructure and channel commerce. These include HostPapa, ColoCrossing, Hostopia, CloudBlue, and LogoMaker. Each brand serves its market through its own products and customer experience. Together, we are bringing those strengths closer to create more connected experiences and help businesses build, operate, and grow in the AI era.

Our culture is built on trust, respect, and doing work that matters to our customers. As our brands come together, theres real room to grow into new roles and new areas of the business.

Managed.com is an equal-opportunity employer. We value the range of backgrounds, perspectives, and experiences across our team, and we hire and promote based on skills and contribution.

Were committed to providing accommodations for people with disabilities at every stage of the hiring process. If you need an accommodation, let us know, and well work with you to meet your needs.

It is anticipated that this position will be performed outside of Ontario.