Patient Experience Coach (Remote)Straight from HonorHealth’s careers page. Apply on the company site — no recruiter, no middleman.
Patient Experience Coach
Location: Virtual - Arizona
Remote Type: Hybrid
Time Type: Full time
Job Description
Primary City/State:
Virtual - ArizonaCategory:
Patient ServicesShift:
DayDepartment:
Patient ExperienceMonday-Friday, 8am-5pm
Hybrid
Must reside in Arizona
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
- Coaches direct care providers (especially opinion leaders) to build a foundation of service excellence and set high expectations, identify improvement opportunities, implement changes, deliberately practice evidence-based best practices, and sustain results.
- Coaches and partners with hospital leaders to develop, implement and improve the Patient Experience for patients.
- Measures and analyzes the results of the coaching provided and provides feedback and reports progress to Facility Executives and Leaders, Network Patient Experience Leaders, and HR Talent Development Leaders
- Teaches best practice Patient Experience concepts to leaders and staff through classroom, workshop and project and DMS Huddle coaching. Uses evidence based information to provide new knowledge and shape practice when applicable.
- Provides individual coaching to persons identified by formal and opinion leaders.
- Bachelors or 4 years work related experience Healthcare or related field Required
- Masters or advanced degree or equivalent in a healthcare field or related discipline. Preferred
- 2 years, Coaching, delivering presentations, and interacting with management groups. Required
- 5 years, coaching, delivering presentations, and interacting with management groups. Preferred
- Other related healthcare certification and/or license. Upon Hire Required
- Other Current, valid State of Arizona or Compact State Registered Nurse license Upon Hire Preferred
- Other Certification in Crucial Conversations, Influencer-the Science of Change, Crucial Accountability Upon Hire Preferred
- DDI Coaching for Peak Performance. Upon Hire Preferred
Were all in for your career.
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