Sr Customer Success Rep

Location: Atlanta, GA, United States; Hybrid

As a Senior Customer Success Representative, you will work to ensure a customer’s journey from purchase to productivity is smooth and well managed. You will monitor customer health and establish a cadence of customer interactions that ensure each customer you support is receiving maximum value from Honeywell Software product suite.

 

The CSR demonstrates knowledge/competency in the HBS Software Product Suite and helps the customer achieve the value committed with high focus to accelerate the first time to value. 

 

The CSR will become a subject matter expert and will identify the right business use cases where future offerings can be applied and work with sales to capture these high-quality leads to influence upsell and cross sell of the product suite.

 

Ideal candidates should have experience with direct customer contact, technology consultation, up-selling/cross-selling, communicating with executives and process improvement. 

 

The position reports to the Global Director of Customer Success for Honeywell Building Solutions organization and is part of a customer focused, self-managed team.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.As a Senior Customer Success Representative, you will work to ensure a customer’s journey from purchase to productivity is smooth and well managed. You will monitor customer health and establish a cadence of customer interactions that ensure each customer you support is receiving maximum value from Honeywell Software product suite.