Senior Remote Services Engineer

Location: Independence, OH, United States

As a Senior Remote Services Engineer (Level 2) here at Honeywell, you will be part of the Global Remote Buildings Operation Team providing 24/7 engineering response and support to Honeywell Connected Sites worldwide under defined Service Level Agreements (SLA). You will be the first point of contact for our contracted customer base, ensuring their issues are resolved expediently and in accordance with SLA agreements by offering remote fixes, escalating to Field Engineering Teams when necessary, and directly interfacing with customers.

You will report directly to our Team Lead and you’ll work out of our Independence, OH location on a shift-based work schedule.

In this role, you will impact customer satisfaction and operational efficiency by delivering expert remote technical assistance, driving energy savings, and continuously improving product quality and service offerings.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.As a Senior Remote Services Engineer (Level 2) here at Honeywell, you will be part of the Global Remote Buildings Operation Team providing 24/7 engineering response and support to Honeywell Connected Sites worldwide under defined Service Level Agreements (SLA). You will be the first point of contact for our contracted customer base, ensuring their issues are resolved expediently and in accordance with SLA agreements by offering remote fixes, escalating to Field Engineering Teams when necessary, and directly interfacing with customers. You will report directly to our Team Lead and you’ll work out of our Independence, OH location on a shift-based work schedule.