Case Manager - Personal Injury (Remote) | Ecuador

Location: Quito, Pichincha, Ecuador, Ecuador

Department: Recruitment Ops

Workplace: remote

Employment Type: full

Description

• Employment Type: Full-Time Contractor
• Workplace: Remote
• Compensation: USD $1,400 - $1,600 / month
• Schedule: Monday-Friday schedule, 8:30 AM–5:00 PM PST.

About Us

HireHawk connects skilled professionals around the world with meaningful remote opportunities at U.S. and Canadian companies. We focus on building high-performing remote teams where strong communication, ownership, and consistent follow-through matter. In this role, you will support a U.S. personal injury law firm while working remotely within a structured, outcomes-focused environment.

About the Role

As a Case Manager – Personal Injury (Pre-Litigation), you will take ownership of an assigned caseload from intake through settlement or transfer to litigation. You will be the central point of coordination between injured clients, medical providers, insurance adjusters, demand writers, and supervising attorneys.

Your work will directly influence how efficiently cases progress and how supported clients feel throughout what can be a stressful process. This is a strong fit for someone who already understands U.S. plaintiff-side personal injury work and can independently manage priorities while knowing when attorney involvement is needed.

The working schedule is Monday through Friday, 8:30 AM to 5:00 PM Pacific Time.

Responsibilities

• Own an assigned portfolio of personal injury cases from intake through demand, settlement, or transfer to litigation.
• Keep clients consistently informed about case status, medical treatment, upcoming steps, and outstanding requirements.
• Coordinate medical treatment, referrals, appointments, and follow-ups so clients remain on track with their care.
• Request, obtain, review, and organize medical records, billing statements, and other supporting case documentation.
• Communicate directly with insurance adjusters regarding claim status, liability, coverage, documentation, and settlement progress.
• Monitor treatment timelines, case milestones, deadlines, missing records, and outstanding documentation to prevent avoidable delays.
• Identify case issues, stalled treatment, liability concerns, or other risks early and escalate them to supervising attorneys when appropriate.
• Partner with demand writers to ensure files are complete, organized, and ready for demand preparation.
• Support settlement coordination by tracking outstanding balances, liens, documentation, and case closure requirements.
• Maintain complete, accurate, and well-organized case records within the firms case management system.

Requirements

Must-Have:

• 2–3+ years of relevant experience supporting U.S. plaintiff-side personal injury cases, with hands-on case management experience strongly preferred.
• Demonstrated ability to manage pre-litigation matters from intake through medical treatment, demand preparation, and settlement.
• Experience communicating directly with injured clients, medical providers, and insurance adjusters.
• Strong written and verbal English communication skills, including the ability to communicate with clients professionally and empathetically.
• Strong organizational skills and the ability to manage multiple active cases, deadlines, documentation requirements, and competing priorities.
• Ability to work independently, maintain consistent follow-through, and recognize when an issue requires attorney involvement.
• High school diploma or equivalent required; relevant hands-on legal experience may substitute for additional formal education.
• Experience using Filevine, CASEpeer, SmartAdvocate, or a comparable legal case management platform.

Nice to Have:

• Experience supporting a California-based personal injury law firm, including familiarity with California claims, liability investigations, and settlement workflows.
• Associates or bachelors degree in Legal Studies, Paralegal Studies, or a related field.
• Experience preparing files for demand writers, including organizing medical records, bills, medical summaries, and supporting documentation.
• Experience managing a high-volume personal injury caseload.