Senior Director, BPS Category Support - Full Service/Luxury Brands

Location: McLean, VA, United States; Hybrid

Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in McLean, VA or Memphis, TN

This is your chance to be part of an in-house Brand Performance Support (BPS) team that delivers responsive support to Hotel Leaders across over 9,000 hotels through close collaboration with many parts of the business!

As a Senior Director, BPS Category Support - Full Service/Luxury Brands, reporting to the Vice President of BPS, you will work with the Global Brand Leaders to support the execution of brand strategies that performance delivery and service optimization.

What youll do during a typical day:

• Focus on serving the Category Leaders needs to ensure the hotel support needs are met.
• Work as a collaborative and trusted partner to manage the needs and expectations of the Category Leader in concert with the BPS resources available to accomplish the support.
• Understand the objectives of the Category and its Brands to ensure the Category Support teams are deployed in the most impactful manner that drive the highest results.
• Lead a team of Directors and Managers to deliver customized support for hotels within the Category and its Brands.
• Represent BPS across the enterprise in multiple projects, work groups, and initiatives related to the Category and its Brands.
• Provide overall hotel support status, gain consensus on hotel support deployment and “opportunity” hotel prioritization.
• Be the voice and advocate of Hilton with “supported” hotels to ensure brand compliance and representation.
• Craft and deliver impactful communications, including presentations, to internal and external audiences and senior-level partners.
• Ensure all Category/Brand hotel support activities are documented in Salesforce.

 

How youll collaborate with others:

• Participate in monthly Brand Compliance Committee Meetings, Monthly Commercial Focus Meetings, and other meetings/events involving the Category where BPS representation is needed/requested.)
• Partner with other BPS Senior Directors to ensure the “BPS central support” components are used and maximized (ie, Targeted Coaching Emails, Boost Action Plans).

 

Projects youll take ownership of:

• Oversee BPS Ramp Up programmatic support with special focus on new brands and conversion hotels.
• Oversee the facilitation and coordination of hotel consultation efforts within the Category, assess the quality and consultation recaps, and the necessary follow-up on agreed upon action steps to be taken by the hotels.

 

What It Takes to Make the Stay

You have these minimum qualifications:

• Seven (7) years of related professional experience
• Five (5) years of Hotel and/or Hospitality Management experience
• Three (3) years of people management experience
• Firm understanding of franchisee and franchisor relationships, and owner or management company relationships.
• Travel up to 35% of the time

 

It would be useful if you have:

• BA/BS Bachelors Degree
• Three (3) years of experience working with Hilton Brands
• Full-Service Brand Experience
• Demonstrated proficiency with Salesforce and BOSS
• Knowledge of the hotel development process including financing, construction, design, and operations

 

How Well Help You Thrive

At Hilton, the hospitality were known for doesnt end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of lifes moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for whats next

*Benefits availability may vary depending on Team Members location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $145,000 – $210,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Companys long-term incentive plan, consistent with other team members at the same level and/or position within the Company.

About Us

This is your chance to be part of an in-house Brand Performance Support (BPS) team that delivers responsive support to Hotel Leaders across over 9,000 hotels through close collaboration with many parts of the business! As a Senior Director, BPS Category Support - Full Service/Luxury Brands reporting to the Vice President of BPS, you will work with the Global Brand Leaders to support the execution of brand strategies that performance delivery and service optimization.