Senior Associate GDCM Messaging Implementation

Location: Memphis, TN, United States; Remote

Exceptional Hospitality Starts with You

The location for this position is virtual/remote (within the U.S.)

This is your chance to be a part of an in-house Technology team thats creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate, GDCM, Messaging Implementation, you will bring your technical skills to a hospitality company with an award-winning culture. On the Messaging team reporting to Manager, Global Deployment & Change Management you will support projects including Messaging.

What youll do during a typical day:

• Supervise a team of Associates in the implementation and deployment of Messaging solutions across Hiltons hotel portfolio.
• Deliver training and change management activities to support adoption, achieve intended business outcomes, and minimize operational disruption during deployments.
• Manage deployment activities by maintaining project trackers, identifying and mitigating risks, coordinating with partners, and ensuring project milestones and timelines are achieved.
• Plan and facilitate presentations, workshops, and conference sessions, and oversee on-site hotel installations as needed while applying program management methodologies and standard processes.

How youll collaborate with others:

• Will collaborate with 3rd party partner, Hilton Product Management Team, and Hilton Support Team (to name a few)
• Weekly Project Management Meetings – Internal & External

Projects youll take ownership of:

• Messaging Implementation
• Onboarding new integrators to the Messaging program, when needed

What It Takes to Make the Stay

You have these minimum qualifications:

• Three (3) years of professional experience in Technology, Project Coordination, Software Implementation, or a related field
• Two (2) years of hospitality operations experience.
• Two (2) years of experience coordinating software, system, or technology implementations, deployments, upgrades, or migrations.
• Experience managing project schedules, milestones, risks, issues, and dependencies through project completion.
• Experience managing multiple concurrent projects, deployments, or workstreams while meeting established deadlines.
• Experience facilitating project meetings and communicating project status, implementation timelines, risks, and outcomes to business and technical stakeholders.
• Willing to travel up to 30% (sometimes with short notice) and willing to work with a flexible schedule to satisfy the needs of projects outside of North America
• Bachelors Degree, or Associates Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Five (5) + years of professional work experience in Technology or related field
• Hospitality-based business experience, with a mix of operational and technology roles

 

How Well Help You Thrive

At Hilton, the hospitality were known for doesnt end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of lifes moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for whats next

*Benefits availability may vary depending on Team Members location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $67,500 – $95,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

## LI-REMOTE

About Us

This is your chance to be a part of an in-house Technology team thats creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate, GDCM, Messaging Implementation, you will bring your technical skills to a hospitality company with an award-winning culture. On the Messaging team reporting to Manager, Global Deployment & Change Management you will support projects including Messaging.