Operational Excellence Manager – JKM Region

Location: Osaka, Japan; Remote

What will I be doing?

As the Operational Excellence Manager, you will be responsible for performing the following tasks to the highest standards:

• Drive regional Operational Excellence strategy aligned with OE 2.0 initiatives.
• Establish and monitor productivity benchmarks and KPIs across JKM hotels.
• Ensure weekly LMS reporting discipline and data accuracy.
• Analyze labor productivity trends and provide actionable insights.
• Collaborate with hotel leadership to improve rostering discipline and labor alignment.
• Lead and support Time & Motion studies across properties.
• Train OE Champions and hotel teams on OE tools and methodologies.
• Identify and share best practices across hotels.
• Support change management and continuous improvement culture.
• Various ad hoc projects as required 

 

About Us

The Operational Excellence Manager will lead the implementation of Hilton’s Operational Excellence strategy across the Japan & Korea (JKM) region. This role is responsible for driving productivity improvements, labor efficiency, and continuous improvement initiatives across multiple hotels. The position partners closely with General Managers, Directors of Operations, Directors of Finance, and OE Champions to ensure disciplined execution of Labor Management Systems (LMS), benchmarking, and operational best practices.